Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
437 reviews
inthecloudsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact [email protected] with your order number if you need any assistance or have questions about our business.We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized.intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.
intheclouds (intheclouds.io) has 437 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 173 reviews with 1 star · Clear filters
The jackets I ordered are super light weight- not card stock like an lp jacket, and I haven’t been able to get ahold of anyone at in the clouds dispite multiple emails… I guess there’s a reason they’re cheap….
By Whitney R.
Don’t waste your time or money with this business. No communication and poor quality product.
By Consumer
First off, don't expect a reply. This company doesn't seem to have anyone who's willing to respond to emails. If you do get an email, it will be some generic copy paste telling you there are delays. It doesn't take a lot to reply to someone's email, even if it takes you a few days to answer some questions. If you're after custom vinyl ditch this over priced service and use Kunaki. Their site is a bit weird to figure out, but you will have your items in hand within a week. If you're waiting on an order, I'd charge back while you still can, that's unless you want to wait months on end for something that might not materialize.
By CS
This site is either a scam or very poorly managed. Ordered vinyl on 1/28/24 with expected 4-6 weeks processing and order filled. 7.5 weeks, nothing yet. I contacted their Contact Us form for an update last week and haven’t received a reply. No updates, not a clue what is happening with this order, if anything at all. Buyer beware Order #ITC30641
By Ben B.
I ordered my vinyl in late January and I was told that it would ship by March 8th, however, that very clearly was wrong. I emailed the customer service email as well as sent a form asking for just a simple update and still not a word. All I want is for my vinyl to arrive on time for my anniversary. My order is #ITC30596 please email me at least with an update on its progress
By alex
where is my in the clouds vinyl? i’ve contacted everywhere i can and apparently you are in charge of this terrible customer service. i need to know what is going on with my order. i ordered the first day of january
By Serenity R.
I ordered a custom 10” star vinyl and it was too big. I then emailed about it and they wrote me back saying they received my email and haven’t replied back in a week!! Edit- they never got back to me 17 days later AFTER I emailed them again about not receiving an update and they said they apologize for the delay and never gave me an update. I have waited a whole month and an half and didn’t receive anything and I emailed them again
By Brenton J.
My vinyl was incorrectly printed, cutting out multiple songs. Overall, the quality (that of which had been mastered to maximum loudness and studio quality) was barely audible by my record player. Background noise became the record’s foreground.
By Matthew W.
