InstaprotekReviews of instaprotek.com

Garbage. The liquid screen thing is a joke and they will not help me pay for my screen. Why are these allowed? Capitalism!

SCAM. I complied with all their claim requirements, got approved for reimbursement of repair cost and it is now 4 months and no check sent. SCAM, SCAM SCAM. Verizon stores should be ashamed for selling Instaprotek product.

If I could give them a zero I would. This protect barely lasted a few months and when it shattered, it took my whole screen with it. This is company is behaving like a scam. I too filed a claim over a month ago with all supporting documentation and they refuse to send me my reimbursement. They wanted to set up a faster way for me to "get my money" I smelled a rat. Feels like a scam operation to me for sure. After reading all of these reviews I don't understand how they are still in business. Buyer beware!

Terrible customer service. I had an issue come up. the 1st person I called hung up on me after saying they would help. The 2nd person wasnt helpful at all and didnt listen to the main concern. After requesting to speak to a manger, she told me that they are unable to transfer calls, but would do a call back request. They basically insisted when I tried calling her bluff. So, did I get a call back? nope, I have not. Sheity product (screen cracked after I had this product put on my phone 3 months ago) and sheitty customer service. 10 out of 10 would not recommend

Company does not live by their guarantee. I will never use this product again. I will never purchase from this company again and I will never recommend anyone purchasing from this company because they do not stand by there guarantee. They're 30 days to register is exactly how they take money from people without living up to their guarantee. My phone was brand new on the day that I purchased it. The liquid glass was put on it. The receipt clearly shows it yet they won't honor my screen as it shattered. My phone is not even 8 months old and now it's going to cost me $300. Don't ever buy this product.

I filed a claim in October 2022, it's now June 2023 and they don't respond to any emails. I had $250 in coverage and I gave them all info requested. They just drop off the face of the earth. It cost me over $400 to repair my screen and they don't want to pay the $250 they are supposed to. I've tried to contact them through their site numerous times with no response. Buyer beware

I was made to understand that I had screen protection for my Samsung phone as long as I had my phone. In reality the protection was actually only good for one year. The first email I got after registering the product is quoted below: Email: 10-12-21 Contact InstaProtek support to file a claim. Note: You can only file a claim for a broken or damaged screen Bring your device to a repair store and initially pay the repair cost. Follow the claim process the Instaprotek support staff outlined in submitting your repair receipt. Once your repair receipt is validated, you will receive a confirmation email. You will be reimbursed for the repair cost. Today's email (6-6-23) after I called: To file a claim, please follow these steps: Take clear photos of your broken screen with the IMEI/serial number displayed. The app must be on your device by the time the screen broke. Contact instaProtek support to file a claim. YOUR CLAIM MUST BE APPROVED PRIOR TO GETTING YOUR DEVICE REPAIRED. Have your device repaired at an approved repair facility Submit your repair receipt. Once your repair receipt is validated, you will be reimbursed for the repair cost of up to the maximum coverage amount specified on your product’s packaging. REALLY? There are SO MANY loopholes in favor of the company. I can't imagine anyone actually ever getting their money back from this product. Both the phone repair person and the T-Mobile salesperson said never to buy this product because it is terrible for protecting your phone and the only good thing is the $250 insurance which is now obviously terrible as well. If I could leave less than a 1 star review I would.

Wish I could give negative stars. My warranty doesn't end for 7 months but because I didn't register it within 30 days they won't do anything! It esd applied in store and we still have the box and the receipt and they won't help at all. The product is absolute crap and of course the use the 30 day loophole to scam their customers. Stay away from this crappy product and even worse customer service!