Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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190 reviews
InsenseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Insene is the all-in-one UGC & influencer marketing solution with 75,500+ vetted UGC creators and micro-influencers from 35+ countries across the USA, Canada, EMEA, APAC, and Latin America.A platform to streamline workflows or fully managed services if short on time.The platform streamlines operations with features like creator chat, interactive briefs, automated payments and contracts, analytical reporting, and integrations with Meta, TikTok and Shopify.2,500+ brands and agencies use Insense to find their perfect niche creators and run diverse collaborations from UGC and product seeding to TikTok Shop and Meta whitelisted ads.
Insense (insense.pro) has 190 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 46 reviews with 1 star · Clear filters
Insense doesn’t pay the creators for work. They blindly prioritize clients over creators even if they are bad actors and take absolutely no accountability for shady brands. The platform is very unreliable if you’re hoping to have consistent work that you are properly compensated for!
By BS
I had a very negative experience as a creator on Insense. You can spend a lot of time creating content for a brand, fully following the brief, and only after you upload all your video files to the brand’s Google Drive link, the brand can suddenly contact Insense support and claim that you “don’t meet the requirements.” What’s worse is that Insense support approves this, even though: • the content is already created, • all files are already uploaded, • the brand only reviews the work after receiving the videos. As a result, the creator is left without payment, while the brand keeps your videos in their folder. There is no real protection for creators in this situation, and no guarantee that your work won’t be used or wasted. This system puts all the risk on creators and none on brands. Insense should require brand approval before full content delivery or introduce escrow/payment protection. Until then, creators can easily lose both time and money.
By Arty
No brand deals and it’s hard to see what brands have said about you and your rating
By Adrienne
We received a notice that our subscription to Insense had been renewed. We replied exactly 12 minutes after the payment email had been sent, asking them to cancel it as we were no longer using Insense. They refused, citing their borderline-illegal Terms & Conditions. I do not recommend this service. They are deeply unethical and will do whatever they can to take your money.
By James W.
My experience with Insense reflects a concerning lack of professional judgment and effective dispute management. Despite content being produced and approved in good faith, the matter was handled through rigid policy enforcement rather than reasonable mediation or constructive resolution. Insense positioned contractual technicalities above fair and balanced collaboration, offering little meaningful support to the creator once a disagreement arose. While compliance with platform terms was repeatedly cited, professionalism also requires proportional decision-making and good‑faith engagement. In this case, that standard was not met. Creators should be aware that Insense’s support appears limited when issues arise, and conflict resolution may be handled in a strictly procedural—rather than equitable—manner.
By Athena N.
Response from Insense· Dec 23, 2025
Thank you for sharing your experience. Insense aims to create fair, transparent collaborations between brands and creators, and that requires operating within platform policies and campaign terms that protect all parties. At the same time, we recognize that good dispute handling also depends on clear communication and good-faith engagement. We regret that our approach didn’t meet your expectations for mediation and support. We’re reviewing our workflows to strengthen dispute resolution and ensure creators feel heard and supported when issues arise.
I spent $1500 USD on Insense hoping to get quality UGC content for my brand — what a mistake. Out of all the “creators” they supposedly give you access to, only 10 reached out, I hired 8, and in the end, only one video was even remotely usable. The rest were rushed, off-brand, or never delivered. To make it worse, their customer service is downright appalling — rude, dismissive, and completely uninterested in helping once they’ve taken your money. They lock you into a 3 month minimum payment knowing full well the platform doesn’t perform, which feels like a deliberate trap. It’s honestly shocking how bad the experience was. Do not waste your money. There are far better (and cheaper) platforms and creators out there. Insense is a scam dressed up as a “UGC marketplace.”
By Jason W.
Response from Insense· Dec 23, 2025
We’re sorry to hear that your experience did not meet expectations. We do want to clarify that Insense is a legitimate UGC platform used by thousands of brands to source and manage creator content. Our role is to provide access to vetted creators and tools to run campaigns - not to guarantee specific results, which can vary based on the brief, creator fit, and iteration during production. That said, concerns about delivery quality and support are taken seriously, and we will review what happened and identify areas for improvement.
I just an awful app through and through. Not sure what they pay the shills to give it a five star rating but everything about this app sucks hard. Support use AI to generate responses, the brands don't communicate and 90% of the time the app it’s self fault to kid or work or connect to your socials. I don’t know about you but I find apps like Influenster way better by a country mile! Avoid this app at all costs
By Chris
I have been emailing the support since 15th July today is 31st, I am asking to delete my account from their system as I am not able to log in due to glitch or smth, to which they keep telling me to sign in and delete the account myself, I’ve mentioned 3 times that being not able to log in IS the issue, still waiting for them to delete my account.
By Diyora Z.
