Inkjets.comReviews of inkjets.com

The ink laser cartridges were not compatible with my HP printer as stated in their advertising. You can only return merchandise when inkjets sends a shipping label…which they never send!! They never answered my emails or phone calls. It’s a SCAM…don’t use this company!!!

As soon as I realized that I had placed an order for the wrong ink cartridges, I immediately emailed Inkjets requesting that they cancel it. After receiving no response, I then sent them another email and also called them, leaving a voice mail. Well, they shipped anyway, and my despite repeated attempts to contact them about how to return it, they continue to ghost me. I had dealt with them in the past without a single problem, but now will never buy anything from then ever again.

SCAM COMPANY I bought toner for my hp colour laser Pro MFP M283cdw that this company said was compatible. Paid $224 for the 4 cartridges. Followed the instructions and all I get is "supply error". I've contacted this company both by phone (always, "busy, leave a message and we'll get back to you.") and I have emailed their customer service...no NO avail.

Item i ordered did not fit my printer. Inkjets.com said to return it for refund but I had to pay return postage which was almost $16.00. Plus I had to pay 4.99 postage for original shipping to me. So I would end up paying $21.00 just for postage which wasn't refundable. Cost of item was $20.99 which would be refunded, but i was still out the$21.00 for postage which is a lost for me and no item to show for it.

If I could have put zero stars I would have! This company does not answer their phone ever! I wish I would have never ordered from them. And to see they pride themselves on their website as the "best customer service" that's a lie!! BUYER BEWARE! Go elsewhere to buy toner.

Never answered several emails asking about HP cartridges (64XL) and their incompatibility with a 7900e printer due to new HP software that invalidates used carts. If this is their customer service, I'll never buy from them (and we use a LOT of ink)! BEWARE!

Ordered a cartridge never showed up couldn’t get ahold of anyone for refund took month finally my back got my money back to me never order anything from this place

I ordered two sets ink cartridges, supposedly reconditioned, and chipped for Hewlett packet printer. Upon receiving the two packages, one of them spewed out immediately upon removing the protective tape, the second would not operate in the printer. The printer would not even start with the inkjets in there and would flash an error on the screen that it could not operate with these cartridges. I responded to the company via email and was advised customer service would get back to me. They did not. I requested RMA through the online web portal via my account in order, they never acknowledged despite sending an email that they would get back to me. I left a negative review on their website regarding the experience and it has never been displayed on their I spent about $120 on this website and received a product that did not work. I followed their own instructions and submitted an RMA request through their website, sent multiple emails, and called their customer service line more than once, leaving messages each time. I received no response whatsoever. To make matters worse, I also submitted a negative review directly on their website, which was never published. That strongly suggests they filter out critical feedback rather than address legitimate problems. There is effectively no customer support here. They take your money, ship products that may or may not work, and then disappear when you try to return or replace defective items. Based on my experience, this company operates in a way that feels deceptive and should be avoided.