Injoy HearingReviews of injoyhearing.com

DISASTER! They know nothing about logistics or shipping. Gave them hearing test twice but still wound up with the incorrect single side hearing aid. I am currently being juggled between 3 or 4 people to put it right and now received a notice saying they have completed their part in putting the situation right but ave done nothing. Too many different people asking for the same info I already supplied. I am stopping the charge for $1500 today until they send the right hearing aid. Judging from this any warranty or service from t his company will be worthless.

Injoy Hearing was incredible! The remote service was very helpful and never had to wait long for an appointment. They saved me a lot of money over the clinic for the same hearing aids. I'm very thankful I found them.

The overall business practices of this company are unethical and immoral. They do not respond to phone calls, or emails and I have found it nearly impossible to get a refund for my hearing aids that I purchased. I will just be disputing this with my credit card company. Avoid this company at all costs. They are less expensive but you will find that the service is far inferior than anything you've ever experienced

I have worn hearing aids for 8 years (loss due to MS) I had good luck with Oticon but my local audiologist is no longer practicing so I ordered the latest version of what I wear at Injoy. Their pricing was fair (thus the 1 star) but the service just abominable. I specifically asked if they were returnable if they didn't work for me and did they pay return shipping. I was told yes on both accounts. I sent them my latest hearing audiogram (local audiologist who could not seem to get the aids for me) and they sent me the aids. They were insufficient so made what I thought would be a zoom appt to have them adjusted. It was a phone appt and was about 4 min where the hearing aid specialist just amped up the sound. I had clarity issues but he was unresponsive to those. Told to try this setting. I did to no avail. Next appt was with a different hearing aid specialist and he too upped the volume but the clarity issue was not resolved. Final appt was told this was the best they could do. I called to return them and was sent to 3 different depts until I was told to leave a message for "David" who was not in his office. I did and he did return my call, offering me an exchange for Phonak. I was also told I would be "seen" by an audiologist not a hearing aid specialist. I declined. His tone was one of anger and he gave me the address in FL to send them back. I asked who paid the return and would a label be sent to me. No - it was no responsibility to return them at my cost. The cost was $60 to send them back with signature required as at this point I no longer had any trust in this organization. All the positive reviews must be written by AI and not real customers. All I can say is customer beware as the service here is nebulous at best and the return policy nonexistent. I am now wearing Jabra with Zoom visits with an audiologist with a firm return appt to readjust if needed and if needed before a 24 hour hotline. Injoy is closed on the weekends including "service" so if your aids have a problem on a weekend you deal until Monday when you are told the soonest appt is on Thursday. The one star is for price. They did save me$1500 below local cost. Jabra is half the price and they work (so far) for me but I have a 100 day trial period not the 60 day period from Injoy and in writing guarantee they pay return costs. Think hard prior to using this company. This is a reply to InJoy's reply. I shall not wish to amend my post as I never received said e-mail AND your insulting remark regarding your not calling to inform me of changes and your apologies only angered me more. I have worn aids for 9 years now and my audiogram is the same (unchanged as you seem to have comprehension difficulties.) I am happy with Jabra aids as they fulfill my needs and their support is phenomenal (actual assigned audiologist Zoom meets and adjustments as well as 7 days a week support.) I know I will never hear as a normal hearing person but both genetics and this disease (MS for 24 years) has taken away a good amount of my hearing but these Jabra aids do what is needed. If and when I receive my $60 send back check and you rewrite your comments regarding your insincere apologies for my hearing loss I will consider rewriting my review.