Ingo MoneyReviews of ingomoney.com

These people closed my account with no solid explanation whatsoever, other than vaguely saying my account was too risky to remain open, although I have only cashed a few checks through them, for a fee, that were either issued by close friends or relatives, and all of a relatively low dollar amount. The interesting thing is, all of these "risky" checks were cleared without any type of problems. I don't know what is up with these people, but they are clearly a joke, and it is a shame that Paypal or Venmo, or any other type of institute would use their service.

I attempted to upload a check to my account that I have had for 8 years, it was a paper bonus check from the same company that I get direct deposit from as well as previous paper checks but they declined it with no reason and advised to cash it (which will have fees) and then deposit the money but I was told by the check cash stores they wont cash a check that was declined by Ingo. SO HOW DO I GET MY MONEY PUT INTO MY ACCOUNT!!! Customer service was no help until I called back a few times and escalated to Risk Mgt team who will notify me in 24 hours via email. This is outrageous especially since I have done it before with no issues and its the same company for 8 years!! I will be moving my money into another bank if its not rectified.

Omar and Ebony were no help once so ever. I was under the impression that I could simply upload a check to my account but they claimed that my signature was not my signature and that the info on the back of the check was incorrect. If you could say anything about them it would be that they are ran by a bunch of un intelligent rude human beings.

If i could give this app 0 stars or negative i would, stay away all they are good for is denying perfectly legit checks.. stay away go anywhere besided this app i swear its the worst.

Terrible company with outrageous fees. I used to have no problem doing mobile check deposit through PayPal-- and the fees were lower. Apparently, PayPal has switched to this provider, and they are horrendous in addition to having outrageous fees (almost $20 to cash a check -- yes, really. I should have just declined when I saw that...) After going through the whole deposit, I was told the check had cleared and was deposited, so I had to finish by writing VOID on the check and sending a picture. This is typical -- what's not typical is the check getting rejected AFTER I voided it. SO NOW I have a voided check I CAN"T cash anywhere else. No bank will cash or deposit a voided check. Thanks a lot, a-holes! To make matters worse, the check in question is my worker's comp check, and I'm home with a broken foot, which is the whole reason I wanted to do mobile check deposit anyway. Will have to get another check mailed to me, during the Christmas season.

I I didn't even want to get one star but it wouldn't let me just give nothing don't waste your time and even try to set an account with this Bank I tried opening one and they refuse to let me cash a check online through PayPal saying something about suspicious activity when I never had an account with them before so there was no activity they just straight up wouldn't cash the check told me that I couldn't have and go as a bank define a different cord don't waste your time the bank is trash they only let it handful of people whoever they want the bank with them it's not even worth it

Their system sucks. Can't cash a check with them, but my other bank accepted it easily.

No customer service to speak of. Denies check cashing, refuses to provide explanation or information, when I try to call I'm immediately hung up on. Four times this evening. Venmo says it's on Ingo's end and they have no information but Ingo refuses to speak to me. This is not the first time they've done this, they just claim "we don't have to cash every check, there could be any number of reasons, but I cannot provide that information thank you *click*" WORST customer service I have ever experienced.