Info1 TurbotaxReviews of info1.turbotax.com

What a ripoff! They made the software for TurboTax Advantage stop working this morning, made you uninstall and reinstall and now so if you want your lost free state return back, you have to pay them an extra $40!!! I am already payed close to $80 for the software! And did I mention they won't even let me access my federal return without shelling the extra $40 for the State? And that you cannot even e-file California? An hour on the phone with their customer service yielded one after another unworkable solutions, with the final one being to start my complex tax return from scratch. And if I do that, I will lose two more days re-creating everything and for all I know, I would probably still be asked to shell over the extra $40. Wow! They sure lost me as a customer after I don't know how many years of being a loyal one. How dishonest can you be?

It’s an absolute crap service. Can’t get any help what do ever from a human being unless you pay for it. I just have ONE simple question and no FAQ has the answer. I need one answer!! But no. Can’t get it. Spent all afternoon on my only day off this week to get nothing done because nobody would help me except a insulting robot. Never trying this again. Really had some faith. Now I have to waste $250 and go to HR BLOCK to get basic taxes done that should be free. This is ridiculous. Our backwards government should do this for us. They have all the information!!! I hate this county, taxes and especially turbo tax for making this even harder!!!

Turbo Tax software glitch dropped all my 2018 payroll info and submitted it to IRS anyway. Last year I get hit with an IRS $8K fee + fine. I have tried for nearly 2 months to get help but no one follows through on emails. Speaking to a specialist is impossible so I’m just plain out of luck. Stay clear of Turbo—they are TERRIBLE!!! Follow up to my review: I finally heard from turbo. I stressed again that the issue was not worth the computation but with a software glitch and they reply with this: “According to the terms of our guarantee, Intuit does not pay any additional tax you may owe. Your claim amount is, therefore, $1966.00, based on the Penalties and Interest total on the notice” No mention at all about the real issue! If they refund me all my money, I will update this review.

turbo tax you lost my buisness over how you handled the stimulus deposits you should be ashamed of your selves for all the stress you caused to your customers all the tax agencies should of done what hr block did step right up,hr block won my buisness for that one i will never use you again you dont care about your customers, you need us we dont need you

I have used turbo tax for 10 plus years! I am very upset with the 2nd stimulus check go around! We need answers! There are people depending on that money! These are hard times. Turbo tax needs to step up! They will lose a lot of customers over this. I will never use them again! Absolutely devastating! So pretty much what i have gathered...not from the help of the irs or turbo tax that if you are getting the payment unavailable status you are SOL and have to wait until you file your taxes! That doesnt help what so ever!

I've been using this respect to company TurboTax online to do my taxes for the last 10 used these are trying to get me to upgrade but I declined I used to pay out-of-pocket I haven't used the resource to have the deduction taken out of my refund this year I decided to upgrade because I needed to go ahead and file in order to get my second stimulus check and I upgraded to the deluxe edition for $40 upon asking for my 24/7 representative customer support to talk to in regards to questions I was told it would take 45 minutes for the call to replace to me and after work for waiting for 50 minutes I reach back out to them online to find out they're having phone issues now you took my money for the upgraded service and to do my taxes but yet you're not giving me those Services which is false representation I would not use them next year I won't use them and I would question anybody that wants to go out to them try another service they seem to be lacking and what they're actually trying to offer

Not fixing stimulus problem H&R Block fixed the issue with the stimulus payment but on social media TurboTax is acting like it isn't their problem. So many people are having to go without right now and all they are doing is lying. I have used TurboTax for 4 years but not anymore.

Customer support is HORRIBLE. I log into my account and it welcomes me back for a fifth year and presents me with a summary of last year's info. So you'd think I'm in the right account, right? I'm trying to download last year's return before I begin this year. Their instructions (through "help" and automated phone support) tell me to select "Documents" in the left column. It doesn't exist in my back office. But they won't let me talk to a human being to resolve the technical support issue. Their online automated support keeps telling me it "can't find my account" and so can't refer me to a human. Great way to lose a customer! UPDATE: Want to know what's REALLY funny? The instructions they kept giving me (automated online and by phone) were WRONG! I just found the downloads in my current account. So their customer support is REALLY screwed up. They want you to pay the extra $80 to have a live connection rather than provide live support even for technical problems that are theirs, not the end users.