IMS Club provides professional property marketing and management solutions, connecting your high-quality rentals with business and leisure travelers worldwide through a secure and vetted platform.
IMS Club (imsclub.com) has 3 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Don't trust them! I have been waiting 7 months now on my 4 weeks I gave them. What a joke it has been trying to get a straight answer! Every time a call, they say, "Wow, we didn't realize how unhappy you are". BIG SCAM! If it sounds to good to be true, then it is! Just want my money back!
By Michelle C.
Response from IMS Club· Oct 12, 2026
We’re sorry to hear that you feel this way, and we understand your concerns.
We would like to clarify that, at the time of enrollment, we reviewed the rental process with you, including the fact that it can take up to 180 days to complete. We also explained that rental offers are typically provided within 60–90 days of your enrollment date. In your case, rental offers were provided on June 26, 2026, in accordance with our marketing and advertising services.
We take your concerns seriously and want to reassure you that our goal is to fulfill our commitment to marketing and advertising your rental weeks to generate rental offers. We understand that you are eager to see results, and we remain committed to assisting you throughout this process.
To ensure you receive the most accurate and up-to-date information regarding your account, I will have our Customer Service Manager contact you today to provide an update on your account status and address any additional questions or concerns you may have.
Thank you for your patience and for giving us the opportunity to assist you. We look forward to continuing to work with you toward renting your weeks.
Sincerely,
IMS CLUB Customer Service Team
RODENT ALERT!
They wouldn't even send the contract to me to review until I paid them money to "open up my bonus weeks". Go to Florida secretary of state- It says IMSClubLLC was just formed in february 2026 - they haven't even been in business for 6 months. That's what these fraud rodents do.....They get shut down by the state or feds, then open another LLC and rinse and repeat.
By Rob S.
Response from IMS Club· Sep 29, 2026
Thank you for sharing your concerns. We take customer feedback seriously and want to clarify a few points regarding your experience.
Our company provides marketing and advertising services for vacation property owners, and our services, fees, and terms are disclosed as part of our customer enrollment process. We encourage customers to carefully review all agreements and ask any questions before making a decision to proceed.
We also want to clarify that statements suggesting IMS Club is part of a pattern of fraudulent companies or that we have previously been shut down by state or federal authorities are serious allegations and are not accurate representations of our business. We are committed to operating professionally and providing the services our customers agree to purchase.
If you believe there was a specific issue with your transaction or the information provided to you, we would be happy to review your account and address your concerns directly. Please contact our customer service team so we can look into the matter and work toward resolving any legitimate concerns.
We respect that customers may have different experiences, but we ask that reviews accurately reflect the services and interactions involved.
Thank you,
IMS Club
Consumer Complaint and Request for Investigation
I am filing this complaint to request a formal investigation into IMS Club LLC and Titan Relief Group Inc., their ownership, business practices, advertising, licensing compliance, and representations made to consumers.
I was solicited by IMS Club and sold a program that represented my timeshare weeks and getaways could be rented for profit. I paid approximately $2,394 based on these representations. Despite the promises made during the sales process, the services were not performed as represented and the promised results never materialized.
During my investigation of these companies, I reviewed Florida public records and found that IMS Club LLC lists Hiten Fountain as President and Christina Fountain as the registered agent. Public records for Titan Relief Group Inc. likewise identify Hiten Fountain and Christina Fountain as officers and principals of that company. These records indicate that the same individuals are involved in the ownership and operation of both companies.
I also searched Florida business and licensing databases and was unable to locate licensing information that would appear to authorize the activities being marketed to consumers. I request that the appropriate agency determine whether these companies possess all licenses, registrations, permits, and legal authority required under Florida law to provide the services they are advertising.
Further, I have serious concerns regarding the representations made concerning the rental of timeshare getaways and exchange inventory. My understanding is that many exchange programs, including those offered through RCI and Interval International, impose restrictions on the commercial rental of exchange inventory and getaway products. If consumers are being sold services based upon the rental of inventory that is not permitted to be rented under the applicable program rules, that raises significant concerns regarding the accuracy of the sales representations being made.
In addition to my own experience, I discovered numerous consumer complaints and negative reviews involving businesses associated with Hiten Fountain. Public BBB records identify Hiten Fountain as management of a timeshare-related company and reflect dozens of complaints and reviews from consumers alleging misrepresentations, failure to deliver promised services, and substantial financial losses.
The pattern I observed appears to be:
Consumers are solicited with promises of rental income or relief from their timeshare obligations.
Significant upfront fees are collected.
The promised results are not achieved.
Consumers experience communication issues and difficulty obtaining resolutions.
Related companies appear to operate under common ownership while marketing different services to the same consumer base.
Based on the information available to me, I believe there is sufficient cause for regulators to investigate:
Ownership and control of IMS Club LLC and Titan Relief Group Inc.
Licensing and regulatory compliance.
Advertising and marketing representations made to consumers.
Collection of upfront fees.
Consumer complaints and fulfillment practices.
Potential violations of Florida's Deceptive and Unfair Trade Practices Act.
I respectfully request a full investigation and any enforcement action deemed appropriate. I am prepared to provide contracts, invoices, payment records, emails, call recordings, marketing materials, screenshots, public records, and any additional documentation necessary to assist with this matter.
