Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Imagine Cruising USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 23 reviews with 4 stars · Clear filters
They were helpful and knowledgeable. Somewhat restricted due to not being a Princess Cruise agent.
By Doug
Response from Imagine Cruising USA· May 8, 2026
We appreciate your feedback. We're happy to hear that you found our team helpful and knowledgeable. We regret any limitations you experienced regarding Princess Cruises.
This specific tour is very interesting since it give us the opportunity to travel thru most of the important tourist sites in South America. In conversations with Harry we were ok with his explanations and assurance that the tour will be great
By serafim F.
Response from Imagine Cruising USA· Apr 20, 2026
Thank you for your review ! We are very happy to hear of your positive experience with harry and we will make sure we let him know. We hope you have a wonderful Vacation !
Harry Powell - working from London UK and assisting the US team - was timely attentive, through, creative and assisted with the short comings of the IC IT process which wanted me ,a Canadian resident, to agree/sign a false statement before issuing the IC booking.
By djsyyz
Response from Imagine Cruising USA· Apr 20, 2026
We appreciate your feedback and are glad the team member was helpful. We're sorry the process caused issues with the agreement. We'll review the IT process to ensure accurate statements. We hope you have a good vacation and if you need any further assistance please feel free to contact us. Kieran
Our first contact with Image Cruising was made thru Aimee Passey,a client service representative .Aimee was approaching the end of her work day, when we called and she patiently answered all our questions .She is a valuable asset to her company.
By James S.
Response from Imagine Cruising USA· Feb 20, 2026
We appreciate you taking the time to share your positive experience. We're happy to hear that Aimee was helpful and patient while answering your questions. It's great to know she made a positive impression!
Initial contact was with Renne Hudson. She was very pleasant and patient walking us through our booking . Our follow up calls (we neglected to write the name(s) of the gentleman we spoke with)were met with the same professional manner. However, we are still unclear whether our seats on our flights are assigned or we are to book them ourselves.
By Barbara B.
Response from Imagine Cruising USA· Feb 16, 2026
We appreciate your positive feedback regarding your booking experience. We are sorry for the confusion about seat assignments. Please contact us so we can clarify this for you.
Jonathon and Renee did a very good job explaining everything and all our options!
By Martinus George H.
Response from Imagine Cruising USA· Dec 29, 2025
We're happy to hear that the team provided comprehensive explanations of your options. Thank you for sharing your positive experience with us!
The booking team has been excellent, considerate and very professional. We have yet to enjoy an Imagine Cruising trip so cannot give a 5 * at this time.
By Doug M.
Response from Imagine Cruising USA· Dec 22, 2025
We appreciate your kind words about our booking team's professionalism and consideration. Thank you for your feedback, and we hope you enjoy your Imagine Cruising trip!
