ILoveDooneyReviews of ilovedooney.com

Customer service can't do much. I called customer service with an issue and instead of correcting it they said it will take 1-2 weeks and I will get a reply - not a solution. I purchased a gift and it never arrived so I have to wait for them to hopefully correct and by then it will be too late as this purchase was a gift.

While the handbag itself appears new and well made, I discovered a used lipstick inside the interior zipper pocket after purchase. This suggests the bag was previously handled, which is unacceptable for a new item. I’ve wanted a Dooney bag for years and waited a long time to purchase my first one, so this experience was especially disappointing. When I contacted customer service, I was told replacements are not offered and that I could return the bag at my own expense, with a note stating it was defective. Given that this was a sanitation issue, the response was disappointing. Unfortunately, this experience has changed my impression of the brand, and I would not recommend shopping here or purchase from them again.

I ordered 4 bags from the site. 2 of which were the same product. They shipped 3 of my items (which were delivered on 12/20). I still had 1 bag stating it was on its way! On 12/20 I ordered 4 more bags, but still had 1 of my original bags that was not shipped or per the website on its way. I contacted customer service on 12/22 - to be told that my original item that I had not received was cancelled (not by me) because I placed my second order on 12/20 - which is confusing, because it never shipped with my original items on 12/17 that was delivered. I was never notified of the cancellation nor any refund being provided. The customer service had not logical explanation of the cancelation of my bag, other than I placed a 2nd order so they cancelled my order as a duplicate. (FYI: the bag that wasn't shipped was a duplicate bag for the first order --- my second order also has duplicate bags) so their reason for canceling remaining bag doesn't make any sense. I am currently waiting on an email from the supervisor regarding additional information and/or my refund status.

I am a frequent shopper on this site, I mistakenly placed and order around 10:30 on December 11th and there was no way to cancel online and they were closed i needed to call the next day at 9 I called at 9:05 only to be told the order has shipped, such a horrible experience, now I need to wait until I receive this bag that I don't want and have to deal with all of this hassle, sad to say I'm done with DOONEY

If I could give 0 stars I would. I have spent a fortune on I Love Dooney. I recently tried to buy 2 handbags as Christmas gifts. I received a confirmation email followed immediately by a cancellation email due to, "Unforeseen circumstances." I thought there was some mistake so I reordered the same bags. Again, confirmation then cancellation. This was over the weekend so I thought it might be a bank or credit card issue. So I checked with both my bank and credit card and they had charged my credit card each time but no refund yet from them. I contacted them on Tuesday to find out the problem. I received a snotty email from I Love Dooney saying that my purchases were "On review for fraud due to frequent chargebacks and we will not sell any more to you." I'm furious! I feel like piling all my bags that I purchased from them up, setting of fire, and filming for youtube to draw attention to their ridiculous excuse for customer service. I will NEVER buy another Dooney and Bourke bag! Update: I asked to speak to a supervisor so they gave me a phone number. When I dialed it was a call center in India. Supervisor my rear end. Again, Dooney and Bourke has the absolute worst customer service.

My experience with this company was severely disappointing. I ordered three items that were misdelivered and subsequently stolen. Although a claim for the missing package was opened, the process has been a nightmare. After two weeks with no update, I contacted customer service only to be abruptly informed via chat that my claim was denied. Communication is non-existent: I never received the official denial email they referenced. Most frustratingly, the chat agent refused to help and then disconnected the chat mid-response. Based on this failure in both delivery and customer support, I strongly advise against ordering from this company. Save yourself the hassle and purchase items in a physical store.

Placed an order over one month ago. I ordered 7 items. Three of the items shipped quickly. I called customer service and have opened up a case regarding my other items. They never have an answer for me and say they will look into it. As others have said, what a scam. They take your money and dont send the entire order. Stay away from this company!

Customer Service never responded to my complaint. The handbag arrived in a box that had the tape barely hanging on, the box looked like it was run over by a truck, the handbag had no protective wrapping other than a plastic bag that also looked beat up. The box was way too big for the handbag, so it was bounced around. The handbag had dents and bends. Appalling.