Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
220 reviews
ILIA BeautySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
ILIA Beauty (iliabeauty.com) has 220 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 166 reviews with 5 stars · Clear filters
I had created multiple accounts and Romelen helped to merge them so I can take advantage of my loyalty points and see past purchase history. Thanks!
By Awinefan
Response from ILIA Beauty· Mar 20, 2025
Thank you for your kind review! We're so glad Romelen was able to help merge your accounts to make your loyalty experience smoother. We greatly appreciate your support! Please lt us know if we can help in the future.
The support I received from Romelen was fantastic. Everything was handled immediately by just sending an email. It was honestly one of the best experiences with customer service, quality of product, easy to navigate website, (and that included a free gift too by the way!) with the fastest shipping that I have ever experienced shopping online. It was my first time giving the particular company, ILIA, a try. I am definitely going to be shopping with them again. Thank you Romelen and thank you ILIA!
By Danis Bazzy B.
Response from ILIA Beauty· Mar 20, 2025
Thank you so much for your wonderful review! We're thrilled you had such a positive experience with our customer support, website, and products. Romelen will be especially happy to know they made such a great impression! We're so glad you enjoyed the free gift and our fast shipping as well. It means a lot that you chose to try ILIA, and we're honored to have earned your trust. We can’t wait to welcome you back for your next shopping experience! Thank you again for your kind words.
I love the quality and functionality of Ilia products. My skin looks and feels great. Their customer service is also top notch !!
By N R.
Response from ILIA Beauty· Mar 18, 2025
Thank you for taking the time to write your review! We are so glad you're enjoying your ILIA products and that they're working out for you. Your satisfaction is our priority so please know our team is always happy to help. Thank you, again!
Associate was super helpful, efficient and kind. My exchange was processed and I was color matched quickly and without question. Great service !
By Diana R.
Response from ILIA Beauty· Mar 14, 2025
Thank you for your kind review! We're delighted to learn our team was able to help you efficiently and kindly. We appreciate your support and please let us know if we can help in the future.
Gabi was quick and helpful and understood my issue right away. I really love Ilia products, values and now I see their customer service is great too.
By Sanaz
Response from ILIA Beauty· Mar 13, 2025
Thank you so much for your kind feedback! We're thrilled to hear that Gabi was able to assist you quickly and effectively. We're so glad you're enjoying our products and appreciate your support of our values. We’re always here to help!
I was hesitant in reaching out to customer service because the product i’d bought was a final sale. However, I’m very glad I did as the rep Claire was absolutely lovely and was very helpful and is sending me a replacement. I’m loving my ILIA products as I have sensitive, reactive skin and so far thankfully it hasn’t been an issue. I use the barrier cream, the dewy skin tint, the eye cream, and eye pencil. I look forward to seeing what they come out with next!!
By Barbara D.
Response from ILIA Beauty· Mar 13, 2025
Thank you so much for your kind words! We're so glad Claire could assist you and that you're enjoying your ILIA products. It's wonderful to know they’re working well with your sensitive skin. We truly appreciate your support and can’t wait to share more exciting products with you in the future!
When my shipping address was wrong, I emailed support and they automatically shipped a separate order of my product to the correct address. All I had to do was email them the new address and they took the initiative to re-ship the exact order to the correct address. This is my first experience with ILIA and it won't be my last. Thank you!!
By Sarah J.
Response from ILIA Beauty· Mar 12, 2025
Thank you so much for your review! We are so glad you're pleased with the service our team provided. We can't wait for you to try your ILIA products! We hope you love them as much as we do. Please let us know if we can help in the future!
I have liked all ILIA products except for the gel eyeliner and wrote a review (for all products!!) stating that the eyeliner disappeared. Tavonia replied quickly, offered a suggestion and put through a refund. Amazing service and amazing company!
By cj
Response from ILIA Beauty· Mar 12, 2025
Thank you for your review! We are pleased to hear you're enjoying most of your ILIA products and that Tavonia was able to provide you with a positive experience. Your kind words are greatly appreciated and we are here if you need anything else! Thank you, again.
