Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
124 reviews
iHoodSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IHOOD® heated apparel, the designer bring advanced design concept and humanized experience by avoiding the disadvantages and deficiencies of multiple products. As a brand with latecomer advantages of heated clothes, IHOOD® will bring more popular, fashionable and comfortable heated vest and jacket for customers.
iHood (ihoodwarm.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 92 reviews with 5 stars · Clear filters
Good quality service and products saw the product on YouTube when people reviewed it decided to look it up and I bought one a heated vest can't wait to get it thank you....
By Coffee wheel J.
The jacket is great. The Customer service is awesome. I will get two more for my grandkids.Thank you again for your outstanding support
By George M.
My first experience with the iHood support staff was in regards to a broken zipper on my iHood heated vest. Customer service responded within 48 hours of my first email. All further correspondence came within 24 hours of my emails. I was asked to explain my issue, provide a picture and an order number. The vest was still under warranty and a new one was sent immediately free of all charges and no need to sent the broken one back! The second product was the heated jacket. The heating system did not seem to be working properly so I contacted the support team. Again, initial response within 48 hours, and all other responses came within 24 hours. A brand new jacket was sent arriving in 5-8 business days. It took 5. This company stands behind their product. They want to ensure the customer is happy with their products. Commitment to customer care is top notch 💯.
By Kathryn
I had a battery that quit working after a year. I contacted IHood and asked about the warranty, they asked me for the Oder number which I didn’t have because the vest was a gift. I didn’t give it another thought thinking I was out of luck. I had to go out town, but when I returned there was a package with a new battery!! Surprised doesn’t begin to explain how I felt. I highly recommend IHood. Customer service is amazing!!!
By Ross W.
The items still came fast after shipping number error. Great quailty. Hope they love the jackets.
By Donna S.
The ese of ordering and the tracking availability helped to remove worry.
By Robert S.
The vest I purchased didn't heat. They sent me a new one in a timley manner and it works great. They have great customer service. I'd recomend ihood to anyone looking for a good heated jacket.
By Lyle T.
Very upset paid for expedited. Shipping have not received any confirmation have reached out to the company many of times no one has communicated back with me called the number no agents were available. Poor customer service. I’m not happy - I finally heard back from someone but seems like another 4 days wait …. Over a week for PAID FASTER shipping is just not fair …. (EDIT) >>> I was reached out fromSomeone from company and refunded shipping and compensated - I understand things happen and appreciate the communication thank you
By Asterria W.
