No tech support available
If you ever have to use this service, you should cross your fingers and hope that you never have a tech issue. My first experience with iGrad was a disaster. 94% of the way done with a required course through their platform, and suddenly get an “Something went wrong!” Screen. Their only option for support was via email, so I emailed them. The response I got was to try using a different browser, and to respond to the email if I needed further assistance. Using a new browser didn’t work, so I responded to the email. After 8 hours I still had not gotten a response, and that’s when I saw it - Zendesk. The email response was just AI, and I would never get a response to my follow up email. I’ve done this song and dance with other “customer services” that are “powered by Zendesk” and knew that it was futile. Super disappointed.
By Rebecca K.