Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
I was able to get the situation handled effectively. That way I could continue to monitor my credit through your wonderful site.
By Septimus
Response from IdentityIQ· Nov 29, 2022
Thank you for sharing your experience with us! We appreciate you choosing IdentityIQ services for your credit monitoring needs.
Great customer service. Called in and was assisted by Ron. Very professional and helpful.
By Treshon
Response from IdentityIQ· Nov 29, 2022
Thank you for sharing your experience with Ron! Our team is always happy to assist you.
Kenya was wonderful she was clear spoken very well knowledgeable about her products
By Delbert S.
Response from IdentityIQ· Nov 29, 2022
Thank you for your feedback! We are happy to hear you had a wonderful experience with Kenya.
The customer service agent was very nice and knowledgeable and pleasant She helped me understand all the features of the identity theft plan which I did not initially sign up for. I was actually seeking to sign up for the credit plan that gives me my credit reports yet because of her expertise I decided to stay with the full plan that covers the identity theft. She is a great asset to the company.
By Miles
Response from IdentityIQ· Nov 23, 2022
Hi Miles, and thank you for sharing your feedback! We are happy to hear that our team was helpful in assisting you, and that you were able to get a better understanding of your protection plan!
I have been with IdentityIQ for about 6 months. I love their service. I get super fast credit alerts and their customer service is always super friendly and helpful. Also, my information has been part of several data breaches. With IdentityIQ, I love that they are always watching all my personal information and I'll know right away if someone if trying to use it.
By Rachael C.
Response from IdentityIQ· Oct 24, 2022
Thank you for your feedback, Rachael! We appreciate your review. We are happy to hear you are enjoying our real-time credit monitoring alerts, and internet monitoring!
IdentityIQ is a great security and protection service! They also provide me with a credit report from the three major credit bureaus in an easy to read comparable format! All of my personal information is protected, monitored, and leaving me with a peace of mind!
By Daylan A.
Response from IdentityIQ· Oct 24, 2022
Thank you for leaving us a review, Daylan! We appreciate you taking the time to share your feedback with us.
Dude, this company is hands down the best thing I've done for myself. My older brother got his credit card info stolen from a gas station and they stole like $600 from him and our bank wouldn't do anything about it in the end, so I started looking into some services to protect us from stuff like that, and so I signed up for IdentityIQ and I didn't think much of it at first, but a few days ago someone tried to open an account in my name and I got an alert for it, so I called the bank and told them it wasn't me and they were able to cancel it before the thief could use the credit card, saving me a ton of pain of trying to get my money back which, if it goes they same way it did for my brother, I wouldn't have even gotten back in the end. So, long story short, having protection like this is so useful, don't wait until it's too late!!
By Hannah B.
Response from IdentityIQ· Oct 24, 2022
Thank you for sharing your feedback! We appreciate your review and for choosing IdentityIQ services for your identity theft protection and credit report monitoring needs.
Signing up was super quick and easy! When I reached out with questions about the dashboard the customer service rep was really knowledgeable and helpful. Would highly recommend this company and their services to anyone looking for a simple way to look at their credit scores and reports.
By Daniel H.
Response from IdentityIQ· Oct 24, 2022
Thank you for your feedback! We appreciate your review and for choosing IdentityIQ services for your identity theft protection and credit report monitoring needs.
