Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Her patience helped me navigate through my confusion as I gathered information to move. She was the calm in my storm.
By Joan B.
Response from IdentityIQ· May 4, 2023
Thank you for your review, Joan! We are happy to hear your experience with our Customer Care Center was helpful and helped you feel calm. We are always happy to assist!
Jasmin was great and Identityiq has been great to me thank you for the great service.
By Edwin
Response from IdentityIQ· Apr 27, 2023
Thank you for your review! Our Customer Care agents like Jasmin are always happy to help. We appreciate you as an IdentityIQ member!
The agent was helpful, resourceful and patient. He was also very knowledgeable and sure of the steps needed in helping my credit life and keeping me on as a customer.
By Ray B.
Response from IdentityIQ· Apr 27, 2023
Thank you for taking the time to leave us a review, Ray! We appreciate your feedback. Our Customer Care Centers are happy to help you when you need it.
I've IdentityIQ for about a month now and Mark Jackson has been Exceptional in helping me with getting my credit plan with a wealth of knowledge and information. In just a couple of weeks I have already had a collection removed and my score has gone up! I can't wait to see what will happen in the next 60 days! 10 Stars for Mark!!!
By Scott C.
Response from IdentityIQ· Apr 27, 2023
Thank you for your review, Scott! We are thrilled to hear you had an exceptional experience with Mark! We will let him know what a great job he's doing!
Prompt, friendly customer service
By Michelle M.
Response from IdentityIQ· Apr 26, 2023
Thank you for your review! Our Customer Care Centers are happy to help!
Working w/ Mark J
By Brian, USN R.
Response from IdentityIQ· Apr 25, 2023
Thank you for taking the time to leave us a review, Brian! We appreciate you for choosing IdentityIQ for your identity protection needs. Our Customer Care Centers are always happy to assist!
Vic was personable and understanding. Asked the right questions and was eager to help.
By India F.
Response from IdentityIQ· Apr 24, 2023
Thank you for your review, India! We are happy to hear you enjoyed your experience with Vik. We appreciate you for choosing IdentityIQ services!
Supervisor (Vick) is great very patient, helpful, and highly detailed Thank you very much!
By Blessed B.
Response from IdentityIQ· Apr 24, 2023
Thank you for your review! We are happy to hear about your exceptional experience with Vick.
