Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
My representative was very helpful and sweet. I appreciate her and her supervisor who trained her. Thank you guys!
By JeAnna G.
Response from IdentityIQ· May 30, 2023
Thank you for sharing with us, JeAnna! We are happy to help.
I have had Identity IQ services in the past and was very please with the services. Therefore, I decided to return to the services. I return to Identity IQ, was because they was offering a discounted rate for the month May. I do not receive the discounted rate. and the Representative did not talk about the offer. My Representative was very nice and friendly in help me get enrolled again. She had great customer service.
By TRINA
Response from IdentityIQ· May 26, 2023
Thank you for taking the time to leave us a review, Trina! We are excited to welcome you back as an IdentityIQ member. We appreciate you!
Mark has been awesome. Very attentive in my identity theft case. He has been there every step of the way!
By Jason A.
Response from IdentityIQ· May 25, 2023
Thank you so much for taking the time to leave us a review, Jason! We are happy to be able to support you with your identity theft recovery journey.
THE CUSTOMER SERVICE REP WAS VERY HELPFUL, KNOWLEDGEABLE, RESPECTFUL, AND HELPED ME WITH ALL MY CONCERNS. GREAT CUSTOMER SERVICE. THANK YOU.
By Kendrick
Response from IdentityIQ· May 25, 2023
Thank you for your review, Kendrick! Our 100% U.S.-based Customer Care Centers are always happy to assist!
great service! Gabriella was amazing in responding to all my questions. She was very helpful
By Jacques E.
Response from IdentityIQ· May 24, 2023
Thank you for your review, Jacques! We are happy to hear about your 5-star experience with Gabriella!
So I would like to start off by saying thank you for making the process an easy non stressful experience. To be honest, I would rather work with these two gentlemen! Mark Jackson & Vick Kumar have been assisting me through out the entire process. Mr. Mark is very thorough and knowledgeable which is appreciated tremendously! I would definitely recommend him every-time! I have dealt with other reps at identity iq and nothing compares to Mark Jackson; he will definitely get the job done and update you as he moves along to tackling everything eles needed! The job is not done yet; but so far he’s helped my credit score increase to 92 points! Numbers do not lie! Once again thank you! You are appreciated!
By JJR
Response from IdentityIQ· May 23, 2023
Thank you so much for your review! We value your feedback, and we will definitely let Mark and Vick know what an amazing job they are doing.
Very professional!!! Amazing customer service skills and very quick!!!! Love his energy
By Nichole P.
Response from IdentityIQ· May 23, 2023
Thank you for your review, Nichole! We are thrilled to hear about your 5-star experience.
Very Pleasant experience Very Helpful, professional and patient with all the questions we had Took time to explain everything. It was a pleasure having someone who truly knows her work and how to put people at ease Thank You for a Spectacular experience Donna Orlando
By Madison O.
Response from IdentityIQ· May 23, 2023
Thank you so much for your kind review, Donna! We appreciate you for being a valuable IdentityIQ member. Our Customer Care team is always happy to assist.
