Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Mark listened to my situation and gave me clear and realistic expectations with a detailed gameplan to achieve them.
By Kristen C.
Response from IdentityIQ· Jul 26, 2023
Thank you for sharing your positive experience with Mark! We're thrilled to hear that he attentively crafted a comprehensive and achievable gameplan based on your unique needs. Your satisfaction is our top priority, and we look forward to assisting you further.
The representative Hector was a delight to speak to. I called to cancel my service and because of his attention to detail and ability to explain all that my membership included, I decided to keep it. Employees such as he deserves recognition, praise, and monetary rewards.
By Valery
Response from IdentityIQ· Jul 24, 2023
Thank you for your review, Valery! We are thrilled to hear about your experience with Hector, and how he provided a detailed explanation of what your membership includes. We are happy to hear you decided to keep your identity protected!
Love the company they keep me in the loop of whats going on with my credit. Thanks
By Montrae Larkins R.
I called in to cancel my account instead I received excellent information that led to me changing my mind. I am grateful that I was able to speak to the person that I did.
By Stacey
Response from IdentityIQ· Jul 21, 2023
Thank you for sharing your experience with us, Stacey! We're delighted that our Customer Care Center could provide you with valuable information. Your satisfaction is our priority, and we look forward to continuing to assist you in the future.
Very helpful.
By LaToyia D.
Response from IdentityIQ· Jul 21, 2023
Thank you for your review, LaToyia! We're thrilled to hear our services are helpful to you.
Excellent CS Skills. Listened carefully. I left call very satisfied.
By Arlene Drakes D.
Response from IdentityIQ· Jul 20, 2023
Thank you for your review, Arlene! We are thrilled to hear about your 5-star experience with our Customer Care Center.
Good.......
By Tyler W.
Response from IdentityIQ· Jul 20, 2023
Thank you for taking the time to leave us a review, Tyler! We appreciate you, and are delighted to hear about your experience!.
Lauren Huson did a wonderful job! Very helpful and pleasant to speak to!
By Cam
Response from IdentityIQ· Jul 20, 2023
Thank you for your review, Cam! We are pleased to hear about your experience with Lauren! We will let her know what an amazing job she is doing.
