Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Christian has been a great person great knowledge and he has been helping me in this tough time with helping restore my identity so I do not have to pay this outrageous money to my insurance company. I want to say thank you so much to identity IQ and Christian and his team.
By joshua C.
Response from IdentityIQ· Jul 19, 2024
Thank you for your review, Joshua! The experts on our Fraud Restoration Team are always happy to assist!
THE INFORMATIONATION GIVEN WAS A GREAT, AND IT HELPS YOU TO MAKE PROGRESS IN ALL YOUR CREDIT MONITORING NEEDS. IT SOLVES ALL OF YOUR PAIN POINTS. IT WAS AWESOME!
By Dana H.
Response from IdentityIQ· Jul 8, 2024
Thank you so much for your glowing review, Dana! We're thrilled to have you as a satisfied member!
Mark J. was very helpful and informative. He gave me all the information that I needed regarding the issue that I had, and walked me through the steps to get even more important information. He was very patient, kind, and even excited to help me. I left the call very satisfied and happy.
By Nirva C.
Response from IdentityIQ· Jun 27, 2024
Thank you for sharing your experience with Mark, Nirva!
The customer service was great was helped out Christian C. Very informative helpful and even helped me look into contacts to verify some information I was looking for outside their company. Overall a great experience from this person for customer service as well and making me feel more comfortable for looking into places to live by informing me about possible scams or frauds.
By Alekzander G.
Response from IdentityIQ· Apr 30, 2024
Thank you for sharing your experience with Christian C.! We value you as an IdentityIQ member.
Christian, was great and made my experience feel better some .highly recommend him
By Edwinsouthward
Response from IdentityIQ· Apr 19, 2024
Thank you for taking the time to share your experience with our Customer Care Center!
Christian really did a thorough job making sure to address all my question and also following back to track progress and get this bogus creditor off my report.
By Pee A exquisite N.
Response from IdentityIQ· Apr 19, 2024
We’re delighted to hear about your experience with Christian. It’s feedback like yours that reminds us why we do what we do. Thank you for choosing IdentityIQ services.
I am very satisfied with the attention received every time have requested something from you.
By carmen E.
Response from IdentityIQ· Apr 12, 2024
Thank you so much for your review, Carmen! We are thrilled to hear about your experience with our services. Our 100% U.S.-based Customer Care Centers are always happy to assist!
Joesph was really nice and knowledgeable. Let’s not forget to mention how patient and soothing his voice is during the call. He takes his time to explain the identity information. If I had thought about it during the call I should’ve requested a supervisor for a KUDOS call. I’m a former manager for another company but reps like this should NEVER go unnoticed. Thank you Joesph for your help!
By Angie B.
Response from IdentityIQ· Apr 12, 2024
Thank you so much for your glowing review! We're delighted to hear that Joesph provided you with helpful and supportive assistance. We're thrilled to have you as a satisfied member!
