Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Your customer representive Jacquline was very helpful and informative Jacquline showed me how I could review all the infomation in my account. Jacquline, taked about how I could use the wallet etc.
By Mr Fresh L.
Response from IdentityIQ· Oct 17, 2024
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
Very transparent, helpful very patient and most of all very informative. This experience made me truly grateful that I chose identity IQ . Overall 10 out of 10 experience. Will recommend my family and friends about identity IQ. Thanks again.
By RE I.
Response from IdentityIQ· Oct 17, 2024
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
When Lisa Garcia answered the phone, she gave me a warm welcomed. She took her time to understand my problems and took the time to help me unlock my account than to help me make a payment. She knows what she was doing. I was making mistakes but she was there to help me throughout the hole time.
By Godson D.
Response from IdentityIQ· Oct 17, 2024
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
Ms.Jackie was amazing she was so nice and kind she was very sweet and helpful and even convinced me to stay on as a client!! She one of the BEST people in the business I loved her words and her attitude truly a blessing
By Des
Response from IdentityIQ· Oct 7, 2024
Thank you for sharing your experience with our Customer Care Center, Des! We're always happy to assist.
The representative was very helpful in know of the IQ system.
By Julian
Response from IdentityIQ· Oct 4, 2024
Thank you for sharing your experience with our Customer Care Center, Julian! We're always happy to assist.
I had a great experience speaking with Mark because he was so relatable and informative which help me better make decisions with my situation in regards to any other steps i needed to take. His suggestions and his life experience firsthand help me with decisions i needed to do from this day forward.
By Derrick C.
Response from IdentityIQ· Sep 19, 2024
Thank you for your review, Derrick! The experts on our Fraud Restoration Team are always happy to assist!
Before I spoke to Kim today I was extremely agitated about this situation which seems never ending and multi headed. When I feel one head has been lopped off another sprouts up. Kim has a wonderfully soothing effect on me which calms me down. Her guidance is what I want and need to move forward on my end. Without her I would truly be lost.
By Sharon A T.
Response from IdentityIQ· Sep 9, 2024
Thank you so much for your glowing review, Sharon! We're delighted to hear that Kim provided you with helpful and supportive assistance. We're thrilled to have you as a satisfied member!
The fraud team is incredible. Christian C answered all my questions, he made the process easier and was patient. And I didn’t feel rushed, I was going through a lot personally but he heard my concerns and his assistance gave me the assurance I was in good hands.
By Samona D.
Response from IdentityIQ· Jul 19, 2024
Thank you for the five-star review, Samona! Our Fraud Restoration Team is always happy to assist!
