The ordering process was not bad but it…
The ordering process was not bad but it didn’t say how long it would take to receive the order
By Denise L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability.As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions.We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping.At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.
Idefinewig (idefinewig.com) has 626 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 83 reviews with 4 stars · Clear filters
The ordering process was not bad but it didn’t say how long it would take to receive the order
By Denise L.
Product quality
By Ruki
This is my first time ordering a wig at all. I liked the wig I picked. It was easy to order. Beyond that I have to wait to get the wig, to decide whether or not I am satisfied and will order again.
By M. J.
I love your wigs but the shipping takes so long before you receive them. Other wise I love their products.
By Albertina W.
Lots of choices, but I would like see more unstyled units and less models.
By LaJuan
I’m vary happy with the wigs this is my third wig from this company and I vary happy with my wigs. But what I’m not happy about is how they price the wig at one price but at checkout the price change and the discount no longer matters
By gidget
The pictures are helpful and the cap construction illustration. I am frustrated though in that I never know what color the model is actually wearing…. And there are many shades of brown. I need dark, but not black.
By Tpolo
The variety of wigs in different styles, colors, and availability are consistently in stock. The staged settings and models are unique to people of color. This is my third purchase from this vendor. I currently do not have any suggestions for improvement.
By Cathy E.