Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
633 reviews
iCliniqSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
iCliniq (icliniq.com) has 633 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 91 reviews with 1 star · Clear filters
Very bad experience
By customer
Response from iCliniq· Mar 9, 2022
Dear User, We’re sorry your experience didn’t match your expectations. Your problem needs more detailed examination. Please report it to our support team at [email protected]. Don't hesitate to reach out to us. We are always looking to help our users.
Asks another 19 dollars to answer a simple question the doctor asked me. Half solution is no solution. Did not get my full answer.
By customer
Response from iCliniq· Mar 8, 2022
Hi, sorry for the way you feel. For every paid query there will be one free follow-up. To get unlimited chat, kindly choose #iCliniq50 or 100 hours chat plan.
I payed 19$for 2 answers! It would be ok, but the answer useless because the medicine what advice :provide the prescription BUT “ As per Indian telemedicine guidelines we can't provide the presription to another country. The doctor will give only medical advice.“ So I got 2 emails for $19 what can not to use and not help my daughter’s problem!! “Funny” &Scandalous!!!
By Tünde B.
Response from iCliniq· Feb 23, 2022
Hi, thanks for sharing your feedback. We are extremely sorry for the inconvenience caused. Since we are an online second opinion health platform. The Doctors on our site can only give a second opinion about your health concern, our Doctors are not supposed to provide notes or prescriptions without the physical examination. To help you with this, could you please share your contact details with us on [email protected] so that we can get in touch with you and resolve the issue. We would be more than happy to assist you.
The answers were extremely generic and not at all detailed and specific. Didn't meet expectations
By customer
Response from iCliniq· Jan 18, 2022
We apologize for the inconvenience. Your problem needs more detailed examination. Please report it to our support team at [email protected]. Don't hesitate to reach out to us. We are always looking to help our users.
Poor service. Cheating apps
By Rajesh
Response from iCliniq· Jan 10, 2022
Dear User, your problem needs more detailed examination. Please report it to our support team at [email protected]. Don't hesitate to reach out to us. We are always looking to help our users. We will help you at the earliest.
My additional information did not go through. Question did not get answered. To resubmit the info cost money. Was supposed to be free. Feels like a scam to me.
By Craig B.
Response from iCliniq· Jan 8, 2022
Hi Baugh! We understand you wanted our doctor to decipher a message you got from a nurse. But as there was no message attached to your query, the doctor could not comment on it and requested you to share the message. Only the first question you post on the site is free, and we did not charge you for that. As you missed attaching the message to the free question, you would now have to post a paid question to the doctor for further help. Each one being an expert in their own field. We will have to compensate the doctors for their time as well. We will make sure you provide a cost-effective solution. Thank you.
I am very disappointed. I had a skin issue and I submitted a very detailed inquiry with pictures. I also gave background information. I was charged for my first query. Moreover, the response that I received was showed incompetence. The response only addressed the symptom and not the cause. I was not even given a diagnosis or possibility of the rash. I was willing to pay for any additional information that could help me solve my problem. I want a full refund!
By mhammond
Response from iCliniq· Dec 23, 2021
Dear User, We’re sorry your experience didn’t match your expectations. We would like to fix this. As we don't have your email address, can you please write to us at [email protected] so that we can help you better. We look forward to your email.
TOO MUCH EXPENSIVE
By customer
Response from iCliniq· Dec 20, 2021
Thank you for your feedback. We will definitely forward it to the Management. We have multiple products with different pricing plans. Please check the site or contact the support team to find which plan is the right fit for you. All your health concerns are addressed by trained medical doctors. Each one being an expert in their own field. We will have to compensate the doctors for their time as well. We will make sure you provide a cost-effective solution.
