IcandywrapReviews of icandywrap.com

This company is the WORST!! When we placed an order for customized chocolate bars/wrappers, they waited a week to email us to say "Awaiting Design" (pictures). We did send the pictures but appararently they didn't know how to process the order. We emailed them the pictures, asked for confirmation, and we never received a response. We checked the site days later and the status of "Awaiting Design" had not changed. Every time we've reached out to them by email or by phone, they never responded! We tried to cancel our order, but have not received any reponse regarding that. Buyer beware!!! Stay away!!! Use Just Candy. Much more reputable.

I was told my order would be here by June 22, 2017. Here it is July 10 and still not received my order. No one answers the phone and no one responds to email and their chat line is not working. Starting to wonder if they went out of business and took my money

ICANDY IS A BIG RIP OFF! Please don't order from them, credit card is charged, order not ready to review to confirm. No one is answering the phone nor replying to emails. Please take your business elsewhere where you can be treated with satisfaction!

Icandywrap is not even worth 1 star. Untrustworthy company and will fight with my credit card to not pay them.. Ordered graduation party favors. They never shipped. Icandy does not answer their phones, respond to emails, or facebook messages. I don't even think they exist.

BUYER BEWARE: iCandy is HORRIBLE! Here is my review that I just posted on their website. I am also posting it here since I'm sure my comments will not see the light of day on the iCandy Testimonials section of their website: The candy bar wrappers and foil were very nice and greatly appreciated. However, the service at iCandy is pretty much non-existent! No one ever answers the phone. No one ever called back despite my leaving multiple voicemails asking for a return call. My emails to iCandy for help received no reply. Online Chat never worked. Proofs took FOREVER to turn around -- despite my paying a Rush Charge for expedited turn-around and despite my changes being MINIMAL. I honestly thought I would not have my wrappers in time for my party. It was way too stressful a process and I would never use you again -- unless you've made serious changes to your Customer Service. Worrying about candy wrappers was the last thing I thought I'd face in planning my Mom's milestone birthday. iCandy sucked my energy dry at a time when I needed all the energy I could muster. Furthermore, I checked online reviews when I wasn't hearing back from iCandy. It was no surprise to me when I read MULTIPLE HORRIBLE REVIEWS on various online sources. Your iCandy website posts only the positive testimonials which is HIGHLY MISLEADING. I even contacted the Better Business Bureau in the area of Milford, Massachusetts and spoke with a BBB Representative who found their file on iCandy and told me they have given iCandy an F rating (i.e., for FAILURE) due to multiple customer-reported infractions and iCandy failure-to-respond to any BBB requests for information. iCandy Management should be ashamed of yourself for operating your business in this lax non-customer-focused manner. You are one stop short of being a scam company. Lastly, please STOP sending me a daily email thanking me for my order and letting me know when my order will be delivered. The delivery has happened. Done. Done. Done. So please stop with those annoying daily emails!

This company is a scam. DO NOT give them your credit card. I placed and order and got an immediate response to approve the design. I then placed the order which was supposed to arrive May 19th, which was several weeks after placing the order, allowing plenty of time. On May 19th, I checked my account and it said the date of delivery will now be May 23rd. I sent several emails to the company and left several voicemails and never received a response. In addition, their "online chat" feature was disabled. Not only that, they keep changing the date of when my order will supposedly be shipped. I also tried contacting them via Facebook. Though they did not respond to me, they did manage to delete my posts. This is clearly not a legitimate operation.

Extremely difficult company to work with. I placed an order, they shipped it and then recalled the shipment. No explanation. After over a dozen attempts at contacting them via email, phone and live chats where I requested they cancel the order if they could not guaranty shipment prior to the event (and I did place the order in plenty of time and paid for rush charges even though it was unnecessary) they shipped the product AFTER the event date! Since then I have tried, without success, to return the shipment. DO NOT USE THIS COMPANY. THEY ARE INCOMPETENT! If I could give them no stars I would but this site requires at least one star which means "Bad - unacceptable experience, unreasonable and rude conduct." Just about sums it all up!

I placed an order 1/11/2017 for my son's birthday invitations, gave final approval for the layout on 1/13/2017 and it showed a shipping date of 1/17/2017.. I paid the extra for faster shipping... As of today, 1/26/2017, my order has not shipped!! I have called and left messages, no return phone calls. I have sent live chat messages and no one has answered. I have sent several emails and yup, you guessed it!!! NO answer, no reply. The order is showing that it will ship on 1/31....and I have no guarantee that I will receive the invitations in time to even hand them out to our guests... Worst customer service