You’re better off going somewhere else…
If I could give this auction zero stars, I would. I do business with all the major auto auctions and this one by far is the worst. The customer service is lacking. Every time I call in to buyer’s services, I have to hold for an hour or more just to get a representative on the phone and my issue may or may not get resolved. In the office, the reps are slow, rude, and provide inconsistent information. I have stood in line at the St. Louis office several times and watched as no one was being serviced, but all the reps were sitting at their desk pretending to be busy. The fees are already higher than most, but in addition to the regular buyer/seller fees, there is a a plethora of additional fees. The high fees would be irrelevant if they actually provided help and good customer service. The “deals” are not really deals by the time you pay all of the additional fees you could’ve purchased a car without a salvage title. Once my account expires, I will not renew unless something changes. All of the employees need to undergo customer service training.
By Tia