Bad Business Practices
This review is not reflective of the product, because I never actually received my order. this review is about their business practices. I received a delivery confirmation 2 days ago saying that my order had been delivered to my front door, but must be someone else's front door because I did not receive it. I immediately reached out to the company to see if they had a picture of where my order was left and this is the message that I received back from their rep Blake Cooley: Tracey, LaserShip does not always take pictures I also show it marked as delivered If that is not the case please do this: 1. Check with the neighbors, this happens quite a bit and it's best to check with them before filing a claim, since that involves a police report and the first thing the police will ask is if you checked with the neighbors. 2. If they don't have it, write a letter stating as such, and sign and date it. Be sure your full name and address are on the letter and scan it over to me or take a pic and email it to me. With that info, I can start a claim and get another one sent out. For the record, I live in the middle of the woods on 12 acres and so do the rest of my neighbors - I don't even know most of them. I get a picture of my deliveries from Amazon, UPS, Fedex etc...but this company apparently doesn't use a legitimate shipping company. And because their shipper delivered to the wrong address, I now have to file a police report??? I have never heard of anything like this in my life. The police have way more important things to do then track down erroneously delivered packages!! How about having the shipping company go back to get it and re deliver it?
By Tracey