Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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HVAC Direct (hvacdirect.com) has 348 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Bill in Sales and Brittany in Service were both excellent! Very knowledgeable, professional, kind and timely! Given my experience with HVAC Direct, I would certainly recommend you to others. Thank you and Best Regards, Jim Thompson
By James T.
Great service,answered all my questions, and kept me informed on my order!
By Russ M.
Timely delivery. Knowledgeable customer service. Great prices. User friendly website. Thank you
By jessica
The pricing and availability are very competitive. The online agents are very knowledgeable and helpful. Do your business here, you will not be disappointed. The response time was in minutes both times I reached out. I'm installing my mini-split now.
By William H.
I spoke with Kevin. He was very professional, knowledgeable and very helpful
By Dennis M.
They are incredibly helpful and answered all of my questions promptly, professionally, and with a friendly attitude. It's refreshing to experience such outstanding support.
By Doug D.
Bailey and the HVAC Direct employees were knowledgeable and made the process of buying Mr Cool products for new construction easy.
By Adam C.
Shopping online was easy and convenient. The price was thousands less than my local HVAC companies estimate. My unit arrived in a timely manner. Shipping was free, but not quite free because I had to drive to town to pick up my unit from the truck. I had only a half hours notice to be there. Other than the shipping and picking up and the short notice I have no complaints and would do it again.
By Bryon K.
