Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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HVAC Direct (hvacdirect.com) has 348 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
There was a mix up with my replacement order and Miguel came in and saved the day!! He was patient, knowledgeable, and professional. Miguel was able to quickly identify the issue and get it rectified. Thank you Miguel!!
By Nathan B.
Kevin Smith was the customer service rep I dealt with and the guy is a saint. He was extremely patient and thorough. He chatted with me for over 2 hours. This is the exact type of customer service I had hoped for. In fact, it far exceeded my expectations and I will not hesitate to use this company again and definitely not hesitate to reach out to Kevin and their customer service! THANK YOU SO MUCH KEVIN SMITH!!
By Casey B.
Haven’t bought a system yet but will definitely be using this company soon. Kevin was super helpful in deciding on which system to get. THANKS…
By Andrew W.
I have been searching for parts for an old system and looking for options for a new system. I entered the chat expecting to get an AI that didn't work. Instead, I was connected to a real live person who was knowledgeable on HVAC systems, knew what they had, could make varied recommendations based on my needs, and didn't try to upsell me at every turn. As a DIY person who can't afford inflation expenses, this is gold. thank you, you earned my business.
By Santos L.
Everything I ordered was as specked and what I ordered. The only problem I had was with delivery. I paid extra for a small truck with a lift gate and received a tractor trailer rig, which was too big to make the delivery.
By William Jr S.
Bailey was great. She made sure to correct my order from the shipping company. She didn’t give up and followed through till the end. Great Work😁
By Sid at Browns HVAC & Refrigeration S.
Well, after 40+ years in customer service, including 18 years as a Classroom teacher, 14 years in Hospitality Management, and 10 years owning my own business, this is the best Customer Service I've ever experienced. Wanting a mini-split, wall-mount, 2-zone system, the choices and subtle differences (seemingly only understood by experts) were too much for me to deal with. In a random Google search, this website popped up. I browsed a bit when the Chat box started to seem like a good idea. Less than 5 minutes later, having many questions answered (I typed fast, and so did the adviser (Kevin), and their ability to send hot links you can click without losing the chat window made making a decision easy. btw - (by the way) using the advisor (chat window) awards you an even further discount than on the site, which is sent to your email by your advisor while you're talking with him. Wow, indeed! If you only want an education or knowledge and the best system for your needs (they ask for the size of your rooms/house) this is the only site you will need to shop. Oh, and SHIPPING IS F R E E :0) Wow, again, they also sent me 2 links, one to a YouTube video on hiring the right expert for installation and one for a recommended site that lists contractors in your neighborhood.
By DBG786
Kevin Smith was professional and courteous. I was never rushed into making a decision. Kevin also was knowledgeable about the items that I was looking at. I will be returning back to HVAC Direct when it comes time to replace my AC unit. Thank you Kevin for a job well done.
By Stephen M.
