great customer service
helpful, quick response customer service
By Joe D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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HVAC Direct (hvacdirect.com) has 348 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
helpful, quick response customer service
By Joe D.
Chris is outstanding over at HVAC Direct, he seems very knowledgeable and very helpful. I was a tech for many years and changed states so lost all the new technology and lingo, Chris hit it spot on and this is a unit being installed for myself for customers to see when I am relicensed in Idaho. Chris and their staff can answer questions well and the prices are decent, remember rebranded hvac units are the same as expensive rand named ones so I had no issue trying ACIQ and hope it's everything I think it is. Thank you Chris for all your help, hope the boss gives you a pat on the back as you will bring in more business from us over here in Idaho.
By Corey C.
Miguel is a hero!! I apparently ordered the wrong system. He was able to assist me and stop the first shipment prior to being shipped and ordered the correct unit for me. All in one call, AMAZING!
By Alex J.
Kevin was a big help and put together a package for me very quickly and updated it immediately when I explained the items I wouldn't need.
By ALY
Kevin is awesome!!! i truly enjoy working with him.. If he is not on, i wait until he is.
By Arnold
Tec was very helpful in petting the package togather
By Brian D.
Had hard to find product in stock and shipped same day as order. Excellent experience
By Jose De La C.
Ease of delivery.
By Roy