Good customer service
Good customer service. Very informative. The agent is knowledgeable.
By Carlo P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy HVAC equipment direct at wholesale pricing. We sell Goodman furnaces, Goodman air conditioners, Goodman heat pumps, and other HVAC equipments. Shop online now with HVACDirect.
HVAC Direct (hvacdirect.com) has 348 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Good customer service. Very informative. The agent is knowledgeable.
By Carlo P.
Great company. Line set was missing the suction Line. New one sent promptly.
By Joseph D.
Brittney was the best hekp... The sales person was the worst his name was Chad... If I dealt with him again I would never do business with this company again
By Tommy C.
Good customer service
By Marshall H.
I had a question about a furnace that I have that I didn't purchase from your company, And the representative on this site, was a wonderful help to my situation. I needed advice because I had been given false information by the person that installed my furnace last year, And your representative helped me find my solution. Thank you so very much to Chris!
By Vicki H.
Customer service is outstanding! Aleshia who handled my questions was point on. She knew I was at work with no access to my information to register my product and actually sent me pics so i could do it immediately. Also, for once in my life I got to talk to a person that spoke clearly. Also, she handled my situation like it was her own problem. These days this type of attention has been forgotten by many companies. I would like to mention that my furnace package came unscaved from any damage. Shipping was prompt and professional. In the future I will continue to go to HVAC Direct for all my needs controlling my climate in my home. Sincerely James Rush
By Jim W.
Brittany was so hopeful in helping me resolve my order issues. She used all her available resources to help me get my resent order fast tracked so I can receive my order in a manly time
By Garry M.
R & L did a great job on delivering the stove but I have only burned it outside and then brought it in the house and hooked it up… Fingers crossed it will throw out enough heat for our house
By Butch P.