Human InterestReviews of humaninterest.com

They do not communicate. They won’t respond to emails. They are hard to get a hold of. We had a termination date set and I was told by two different people that no more contributions would be taken out but of course that was not the case! Do not use this company. They won’t follow through with anything they tell you

Muy buenas atencion con la señorita Ericka m ayudo en lo que necesitaba excelente servicio

Poor customer experience, changes made to our investment options without our approval or adequate communication I received an email saying my Vanguard fund would be swapped with a Russel fund without any explanation why this change was being made and without any information on the new fund e.g. expense ratios, historical performance Vanguard is the most reputable and trusted brand for index funds. It is being replaced with a vendor no one has heard of and we do not have an option to stop it I wasn't happy with the recurring fees Human Interest charges simply for owning funds like VTSAX. What are these "HIA Advisory Fees" and "HII Record Keeping and Custodial fees" when Vangaurd manages this fund, what advice am I paying for here?

I have documentation of submitting service termination back in July, and have been continuing to get charged, it is now December. They did not communicate with me, as the business owner, or the employee for a smooth transition process. They only continued withdrawal from my account and say that the termination process is pending... for 5 months! Human Interest is unprofessional and completely disorganized. They do not communicate or support their customers.

Ericka (who wanted to be sure her name was included in this review) was not interested in customer service. She was condescending and curt. Used phrase "it's in the fine print you should have read." Another bureaucratic cogwheel who really isn't interested in helping.

They don't allow integration to third party budgeting software such as Monarch, Quicken Simplifil, etc Huge thumbs down, any modern financial app allows these sorts of connections. Per their support site "Can I integrate my Human Interest account with external financial software? At this time, Human Interest does not allow any integration with third-party financial platforms."

Bait and switch on pricing I run a small business with ~30 employees, and we elected to use Human Interest for our employee 401(k). Much of the reason for this is the legal requirement that we offer 401(k)s to our employees, so Human Interest sold us on their low fee basic 401(k) plan. After it was set up and employees started making contributions, they switched their pricing to cost us ~$5,000 additional per year, knowing that there are high switching costs to a competitor. But at the end of the day, I've learned that they can't be trusted and are using bait and switch tactics to raise fees on small businesses. Be very careful if working with Human Interest to ensure that your fees

I am a new customer and having the worse experience. I didn’t realize that they will withdraw 10% of your gross income automatically. They say they sent me 3 emails to change my coverage but I never received them. Even though their service department has been quick to respond, the process of trying to get the refund of the deposited funds has been terrible and they have not been helpful. I need this resolved immediately and someone from senior management to reach out to me.