Huckle Bee FarmsReviews of hucklebeefarms.com

I just read the other reviews on this site and it seems to be the same story! No delivery 2-3 months after ordering. I wanted the product for my daughter’s birthday but that has long passed. I’ve asked for a refund and a response to that. Buyers be aware!

We work with hundreds of American makers through My American Goods, and unfortunately Huckle Bee Farms has been by far the most difficult vendor experience we've encountered. Orders went unfulfilled for over two months with extremely limited communication, leaving us to manage frustrated customers, refunds, and growing chargeback risk entirely on our side. We were initially understanding and patient regarding the owner's family health situation. However, while severe fulfillment backlogs remained unresolved, the company publicly announced expansion efforts and construction of a larger facility. From a retail partner perspective, this was difficult to understand while customers with 60-90 day old orders were still waiting for fulfillment or updates. At one point, customers who placed orders nearly 3 months prior were still without clear answers. What was most disappointing was not simply the delays themselves, but the lack of proactive communication and accountability toward both customers and business partners, and when there was any communication it was rude, vague and condescending. We ultimately refunded multiple customers out of pocket because protecting customer trust mattered more to us than protecting margins. With over 200 maker relationships, we understand that delays and operational issues can happen. What matters is transparency, communication, and respect for the customer experience. Unfortunately, that was not our experience here.

This company is Horrible! they do not respond to email or contact through the website at all! And when you call, you get put on hold for a while before they will talk to you. Finally, after 2 months of waiting, with nothing but sob stories and emails asking for patience, I had enough and asked for a refund, which they say is processed, and were very short when talking, saying things like "we fell behind because 1/2 the company was in the hospital". Not the customers problem. If you cannot meet deadlines, quit taking orders until you can fulfill the orders that are bought and paid for! Instead they are on heavy rotation on Facebook! bragging about expansions and new barns

I ordered 3/17 and 3/27 to 3 orders =6 honeys. 5/12/26 I have received nothing yet and contacted them with 000 response. I always have to comment on the Facebook page. I will not order again 😤 and I may never receive these 2 orders that I ordered in March! Poor communication and no customer service 😢! They take your money but don't get the products! That's a bad business in my book!

I ordered the sample pack of honey the beginning of March and from the information provided on the website, my order should have arrived around the beginning of April. I ordered this honey as a birthday gift for a dear friend of mine. I was sent a message that they were running behind so I told my friend about the delay and we both decided it would be fine to celebrate her birthday a little later. The progress on my order is showing that it's in the infusion phase where it's been this entire time. I just sent a message to the owner and told him if my order isn't shipped within the next week, I want a refund. I understand unforeseen circumstances, family illness, etc. can pop up at any time but a business should prepare for and have a back up plan if and when these circumstances arise. The update letters assuring orders are close to being shipped are of no help! I am extremely disappointed with my experience with this company! I will obviously not be returning to this company to purchase any of their products in the future and won't be recommending them to anyone I know. Buyer beware as the saying goes!

Buyer beware this is engaging in fraudulent business practice by taking orders saying a few days to 3 weeks and then telling you that you have to call. Trust me the owner will email when you call them out on social media, he will also say he is disabled and note his wife's cancer. Yes sad but I'm also a disabled Veteran with cancer this is not a valid excuse to take my money and not send my order after SEVEN week. If they cannot make the honey limit the varieties or stop taking orders. He is a FRAUD and I will be filing a complaint here in OH and one in his home state. Please need to help hold him accountable. Write to your Attorney general and let them know as the BBB cannot do anything. He needs to lose his business license or at least be investigate for fraudulent business practice. Wake up Mr Jim Douglas you have done wrong to this customer!!!!

I placed my order March 1st, today is May 5th, and I still have yet to have my order upgraded to shipped. They do not respond to emails, all you get an automatic response saying they check them at the end of day. I have checked my order # and it still shows no progress from when I placed the order, 45 business days ago, which is 25 business days passed the 20 day turn around they state on their website.

Ordered first part of February 2025, tomorrow will be three months! Initially I was understanding as it related to a serious family health issue. Currently I have received several e-mails given various dates my order will ship. I doubt the validity of any projected dates. If any were accurate, I most likely would have received my order. No point in calling, as after reading the complaints regarding the unfriendly and rude customer service, I simply asked for my money to be refunded. It is doubtful I will even see those funds credited. Don't promise delivery dates if you can't deliver, I am not happy!