Hubble ContactsReviews of hubblecontacts.com

Verbrecher! Wie kann es sein dass man mindestens zwei emails schteiben muss um zu kündigen. Sogar nach der ersten Email, wo ich klar mache dass ich kündige, musste ich noch eine zweite schreiben.

The worst company ever online it states that if you cannot use the contacts guaranteed money back than trying to cancel a subscription for 3-4 months they keep charging my child support card the contacts burn my eyes I cannot wear them they are not the right ones and their excuse for not being able to refund is the covid-19 they have charged my card over $100 for several different orders that I have told them I cannot wear them and they keep sending me more it's a money scam

Can’t cancel my subscription and been withdrawing money from my account. I hard to get of some to cancel the subscription

THIEVES. Avoid at all cost. Putting aside the fact that the contact lenses are over-priced for the quality, the Customer Service is terrible too but on top of that, they will steal your money. Back in July, I asked for a reactivation of my account to take advantage of the special offer they were doing - who doesn't appreciate money off when finances are tight? Big mistake. Not only did they take the money then without me updating the banking details, which they had emailed me to ask me to do first, when I then asked for it to be cancelled - first by email and then by phone as they insist you do, it turns out that Hazel didn't cancel my DD, she just moved it to October! Cut to last week when I noticed £27 taken from my account! I immediately emailed and was told by Nathanael that as the payment had been taken, the lenses (which I do not want and never asked for) were already on the way to me and in order to get a refund (of the money they stole), I would have to return the box to them when it arrives within 16 days (it's got to reach the Netherlands, during a pandemic) or they can't authorise it. Lets be clear, to get the money back which they stole, I have to hope that the box arrives here (missing parcels is what caused me to cancel this subscription with them in the first place in 2018) and then hope that it arrives back in Europe within the 16 day time-frame they give. So, without an income during the pandemic, I'm being made to wait who knows how long for a refund I may not get, of money I didn't spend. Nice work, Hubble, nice work. So I call the cancellation line again and speak to another Hazel (or the same one?) who then repeats the same standard lines that Nathanael put in his email. She tells me she can't find my cancellation request from July - how CONVENIENT. Basically, this is unacceptable. What a bunch of charlatans. GIVE ME BACK MY MONEY.

I thought I would try Hubble because it seemed like a good option and the contacts got here within two weeks which was OK...a little slow but fine. I noted the next time that I was supposed to be getting a renewal and added to reminders in my phone. I found the contacts a little thicker than the ones I was used to wearing and they just didn’t sit proper in my eye. At the time of renewal, I went online to cancel that very day and they had already shipped “very early” that morning. I contacted Hubble support and they told me that they couldn’t stop the shipment and there was nothing I can do. I then emailed Hubble support and got a refund tracking number sent to me that I was to attached to the box when they did arrive and send them back, which I did as soon as they arrived. From the tracking number I can see that they received them five days ago however I still did not see a refund so I contacted them again. I was told now that they may or may not have been received and that it could take up to three weeks for me to even see my refund. That seems a little excessive.... they must be handling a lot of refunds...? If you have a product that is good why would you make it such a hassle to return something? I don’t understand...

Tried the trial version, they were rubbish, not suitable at all, despite repeated attempts to cancel I was charged for another 2 month's subscription that I had to cancel through my bank. These are poor quality contact lenses that are made from materials that are now considered outdated. Please Avoid!

Terrible system. For my first order, I ordered a pack of contacts for 14 days to try them out. While waiting for the parcel to arrive, I noticed that I had been billed for 30 pairs of contacts although didn't even get the chance to try them at first. This problem was communicated, money was refunded and I understood that I won't be receiving any more parcels. Then, 6 months later I am billed again out of the blue, without making an order (haven't been billed or received a parcel in those 6 months). No email is received. After contacting customer support I was told that the only way to cancel was by calling them and that if I was already billed, that means that my parcel (that I didn't order) is already on its way. I can't wrap my mind around this so called subscription, that suddenly was renewed without my permission. The system is way too complicated and not worth it. Or maybe it's just me who's had bad luck with them?

Not happy tried to cancel and not having success.