Hubble ContactsReviews of hubblecontacts.com

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3.4/ 5

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8,157 reviews

Hubble Contacts3.4Average

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About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on The Fair Hearing: 2026

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Dec 31, 2020

Charged for an order I never received

Charged for an order I never received. Was told by customer service there was an issue and they were supposedly resent,also never received. Meanwhile, they went ahead and charged me for the next month. I’ve had at least 10 email exchanges now with customer support, trying to get tracking info for the order they supposedly resent. Each time, the rep responds, seemingly without even reading my request, and sends the tracking info for the most recently billed order. Every. Single. Time. This started in November. Tomorrow is January 1st. Finally had enough and asked for a refund for the order I never received. This time, the rep responded by saying I had to return the contacts before they would issue the refund! Seriously?! If I had gotten the lenses in the first place, I wouldn’t be seeking a refund. Do yourself a favour and do not engage with this company. UPDATE: 10 days later and still no joy from Hubble. Immediately after I posted the review, someone from Hubble emailed me, said they had sent a “one time courtesy” replacement, like they were doing me some kind of favour, instead of providing me with something I already paid for. Was told the tracking info would be available in 48 hrs and package would arrive in 5-10 days. 10 days later, no package and no tracking info. I understand mail can be slow, so I emailed for the tracking info. Guess what? They didn’t send anything. I get a new estimated delivery date and still no tracking info. Save yourself a hassle and do not give this company your money.

By Suzanne H.

Response from Hubble Contacts· Jan 6, 2021

Hi Suzanne, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived and you had difficulties in getting refunded. I know how frustrating this must be. We would like the opportunity to investigate and find out more about your interactions with our team. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot". We’ll work with you to resolve any issues as quickly as possible. Best, Roxanne