Great customer service, inferior product
Great customer service, but my eye doctor immediately had me discontinue ordering from them because the materials were from about a 20-year-old technology.
By Marygrace
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8,157 reviews
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Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 646 reviews with 3 stars · Clear filters
Great customer service, but my eye doctor immediately had me discontinue ordering from them because the materials were from about a 20-year-old technology.
By Marygrace
I would not wear these for more than a few hours. They start feeling uncomfortable and dry out my eyes. At one time, my eyes completely turned red and took a whole weekend to go away. Luckily it was Halloween and I could play off my demonic looking red eyes. When they raised the cost, I stopped my subscription.
By Kim
Price increased after subscribing. Lenses are very thin and hard to handle. Delivery was good.
By Robert
The problem was not major but the operator helped
By Renier
Response from Hubble Contacts· Mar 19, 2019
Hi Renier, Thank you for taking the time to leave this review. I'm glad to hear that our team resolved your issue, but would love to know if there is anything more we can do to improve your overall experience with Hubble! Please send an email to [email protected] so we can connect and discuss. Thank you, Vanessa
The contacts I would really give 1 star. Yes they’re cheap but the quality is terrible. I had to constantly put eye drops in and couldn’t wear them for more than a few hours. I didn’t have this issue with other daily contacts and after doing research I realized that the contacts Hubble uses is old technology and that’s why I was having issues. The pros would be price, convenience, and customer service was very helpful.
By Samantha
Low Quality Product but High Quality Customer Service. The contact lenses themselves aren't made with with quality. The product is inexpensive and convenient so for someone without full vision insurance coverage, this is an advantage. However, the lenses themselves dry out almost instantly. They aren't terribly comfortable and just generally aren't good quality. Customer service is really great though. Always receive a really quick response and everyone has always been very helpful/understanding. Right now there isn't a competitor on the market to provide the same experience/product at the same price.
By TJG
They are really good with customer service and making sure you are satisfied with the product, however, I consistently have poor quality contacts that do not last the day. I am considering going with another contact service to see if the quality is better.
By Natalia
Response from Hubble Contacts· Feb 26, 2019
Hi Natalia, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses are causing discomfort. We appreciate you reaching out with this feedback and with your kind words about our team. I'd love to connect with you and find out more about your experience; please send an email to [email protected]. Best, Vanessa
I really like the simplicity of this brand and I think It could be really great, my contacts always come on time. However the quality of the contacts aren’t the best. They are very dry and thin. I get the price is low for a reason and so the quality isn’t the best. For a everyday contact user I don’t think this is the way to go but if you only wear contacts sometimes it’s worth it!
By Daphne
Response from Hubble Contacts· Feb 26, 2019
Hi Daphne, Thank you for taking the time to leave this review. I'm glad to hear that your deliveries have been timely, but not so glad to hear you're not enjoying the lenses as much as we'd hoped. If you need to cancel your subscription, please log into your Hubble account to find out how! Best, Vanessa