Hubble ContactsReviews of hubblecontacts.com

Poor customer service, hassle way to cancel, and I never got a refund for returned contacts

You can’t speak to a live person when you have a problem, everything was done via email which is so impersonal when your trying to explain. I received a response to this posting. Also the customer service agents never advised that I can speak to a live person.

Terrible communication and customer service people. Got sent contacts late or wrong prescription a few times. Raised prices with no awareness.

Terrible. Convenience is the only upside. Comfort, clarity, price, and customer service are all lacking. Hubble lenses are some of the most expensive out there but made of the less-breathable material methafilcon (Whereas this is old technology and my previous lenses were made of silicone hydrogel and far superior). I've tried four brands over the last few months, and of these, Hubble lenses were unequivocally the worst. Not only were they less comfortable (as they felt scratchy and I had total awareness of them from the moment I put them in) and noticeably less breathable after a long day, but my vision with them in was much less clear. They felt unsafe while driving (especially at night). I should also add there was a high frequency (compared to other brands) of unusable defect lenses right out of the box (these would have a warp or ripple in the edge making them seat poorly over my cornea and resulting in a high level of discomfort). The prescription stated on the box was the same as all the others, but it felt as if they were maybe 75% the power. Of the brands I tried, Dailies Total 1 were the best. Acuvue Moist were a near second, and the America's Best store brand were likewise horribly uncomfortable (probably even worse than Hubble) but at least provided me with clear vision. Because Hubble is a subscription service and I'm a busy guy, I wound up buying three months worth before canceling. Their business model, I believe, relies on this as they "do not process returns" ("It is in our Terms of Service," I was told by the outsourced and very professional, but hard-to-communicate-with lady at the call center). I can understand this as they're classified as medical devices and can't be reused, but on the other hand... If you had a good product you believed in, you could issue such a guarantee. You see it all the time in the food industry... "If not satisfied, mail back unused portion... etc." But, I'm getting a little afield of the point. Anyway... Wasted time? --Maybe... Except that I have now confirmed (beyond the point of diminishing returns) that Dailies Total 1 (or Acuvue Moist) are the best it's going to get for me, so I'm sticking with them.

For a little over a dollar a day, I expect contacts that go right in my eyes pain free. And, sorry, but that’s only the case about 75% of the time. the rest of the time, I usually have to accept the one I just opened is defective, and since it’s a daily, I throw it away and grab another one. That sucks. I’ve been a Hubble user for many months now and I’ve probably thrown away at least one month of lenses in each eye since then. I hope when I bring this up, they come correct and offer me a free month to make up for it.

Sometimes i receive a box of contacts and the lenses are damaged :(

Contacts started out great they were very comfortable then slowly got worse and worse. I was getting contacts that were torn or cut. Every single contact was inside out so I wasn’t able to tell until I had them in and it burned my eyes. I had issues with getting them on time so I would alway have to call and change my dates or have them shipped earlier so I was getting about 2 boxes a month at one point.

No las recomiendo. Molestan al cabo de las pocas horas.