Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8,157 reviews
Hubble ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 2,340 reviews with 1 star · Clear filters
I didn’t like the contact
By Troy
Response from Hubble Contacts· Nov 30, 2018
Hi Troy, Thank you for taking the time to leave this review. I'm sorry to hear that you are not a fan of Hubble Contacts. If you haven't already, please contact our customer service team by calling 1-844-334-1640, between 9am and 5pm EST, Monday through Friday, to cancel your subscription. Best, Vanessa
I have requested three times to cancel this subscription and they keep charging my card and sending boxes. The lenses dry quickly, are sometimes “inside out” and frequently not properly sealed so the liquid has leaked out and the contact dried out by the time I get ready to wear them! Very dissatisfied
By Kendra
Response from Hubble Contacts· Nov 30, 2018
Hi Kendra, Thank you so much for taking the time to leave this review. I'm sorry to hear that you are not satisfied with your Hubble Contacts experience, overall. I have searched our database, and can confirm that we have not received any emails or calls from you to cancel your subscription. Please call our team at 1-844-334-1640, between 9am and 5pm EST, Monday through Friday, to cancel your subscription. Be sure to explain that you received lenses that were not sealed properly, and they will put you in contact with our Quality team as well. Thank you, Vanessa
i've confirmed with my eye doctor that Hubble uses older versions of contacts that eye doctors no longer recommend. It is amazingly convenient however I cannot go a day without my eyes burning with tears streaming down my face at least 8-10x day. I went to the eye doctor yesterday and discovered this is severe dry eye syndrome that has been occurring since I started wearing Hubble. It's torture. That being said, it's cheap and convenient, and I'm willing to risk damaging my eyes (and makeup) with the torture, simply because I'm a millennial and demand convenience.
By Amanda
Response from Hubble Contacts· Nov 30, 2018
Hi Amanda, Thank you for taking the time to leave this review. I'm so sorry to hear that you've been dealing with this level of discomfort. This is not a common occurrence, and we advise you to follow the instructions given to you by your eye care professional. If you still have not cancelled your subscription, despite your discomfort, please call 1-844-334-1640 between 9am ad 5pm EST, Monday through Friday to speak with our customer service team about your experience and cancelling your subscription. Best, Vanessa
They have my prescription wrong and I can't cancel my order so I keep paying for contacts that I can't use
By Will
Don't like the contacts other than they seem really thin. Can't serm to cancel my order electronically, so I keep returning the unopened package.
By Teryl
I haven't got a chance to try them cause you guys keep sending me the wrong size
By Crystal
I asked to be removed from list and to stop sending me contacts! 3 months ago! And yet you still do. Ive sent 2 back that ive received and still have not gotten reimbursed for them yet! So no my experience w you is not good!
By Johnny
I have seeked out help regarding my prescription and asked hubble to fix it. They never got back to me but kept sending me boxes of the wrong contact lenses.
By Natalia
Response from Hubble Contacts· Nov 27, 2018
Hi Natalia, Thank you so much for taking the time to leave this review. I'm so sorry to hear that you've been receiving the wrong lenses. I've checked, and I can see that our team emailed you back immediately, asking for you to provide the updated information, and we didn't receive a response from you. I've asked the agent to reach out again, so please check your email and your spam inbox as well! Thanks, Vanessa
