Hubble ContactsReviews of hubblecontacts.com

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3.4/ 5

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8,157 reviews

Hubble Contacts3.4Average

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About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on The Fair Hearing: 2026

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Feb 20, 2019

Terrible service.

Terrible service. 1. They don’t let you cancel online, so you have to phone between 9am and 5pm only on weekdays. 2. They will continue to try to take payments even if you email asking to cancel. 3. If you want to return you have to do it “without opening outer shipping packaging”. Let me put that into perspective, if they sent you the wrong lenses - and you open the SHIPPING packaging and notice, you’ve voided this, thus = no returns for you. 4. If you do need to return they won’t give you their shipping address straight, you have to email and get a shipping label after providing order id, address etc then you have to print. Oh and 5, if you do manage to get the label printed, the package has to be sent to the Netherlands. All this process within 16 days. This is a sham company that puts EVERYTHING in line so you can't cancel or return your items. Shop with a company like visiondirect - much easier, quicker (next day) and extremely reliable. Terrible. Avoid

By AJ

Response from Hubble Contacts· Feb 22, 2019

Hi Adam, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with Hubble Contacts. I'd like to provide more information that will hopefully clarify some of the issues you've run across. Though our cancellation phone line is only open during business hours on week days, you can view and edit your delivery schedule by logging into your Hubble account. This will help you adjust the date of your next order so that you have more time to call in and cancel. Since you appear to be from Great Britain, there are other cancellation options in place, which you can find in the TOS as well. While we do have a strict return and refund policy, that is because contact lenses are a medical device, and we can not take the chance that returns have been tampered with, which is why we can only accept unopened boxes. If you've received something other than what you ordered, we would be happy to send out a replacement order! The reason we do not give the address to our warehouse when you request to make a return is because we have pre-paid, tracked return labels for this purpose. This is something that is not within our control, it's just how companies and shippers work with postal services. Please reach out to our team at [email protected] and CC [email protected] if you'd like us to look into this further, or if there is anything else we can help with. Best, Vanessa