Hubble ContactsReviews of hubblecontacts.com

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3.4/ 5

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8,157 reviews

Hubble Contacts3.4Average

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About Hubble Contacts

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.

Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.

Also known as: hubblecontacts.com
Website: hubblecontacts.com
Category: Vision & Hearing
Listed on The Fair Hearing: 2026

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Feb 20, 2021

Still waiting on contacts...

I've been a Hubble contacts user for about 3 or 4 years now with no problem. However, I ordered and got charged for contacts on Feb 7. The normally ship within 3 days from date however by the the 13th I hadn't received them and noticed they still haven't shipped when I tried to track them so I reached out to customer service. They said there still in process so I asked what's the issue as I'm running low on contacts they said there's an issue with shipping thats why they haven't got here. My thing is if there's a delay why don't they send an email or keep me updated as they know people who use their product rely on getting these contacts in a timely manner. Their dailies so they know most people need them once a month without a question. If shipping is being delayed and I can't get my contacts that means a whole lot of other people don't have their contacts this month either and that is a problem. Customer service decided to give me a replacement for free which I appreciate and they said they pushed it through however I can't benefit from it if nothing is shipping. Although they said shipping is beyond their control they still should make an effort to let their customers know of delays or problems. Contacts are an important part of daily life for some and to not have these contacts can be troublesome for some. It's February 20 and still no order has been shipped and I'm out of contacts.

By Amanda P.

Response from Hubble Contacts· Feb 21, 2021

Hi Amanda, Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I appreciate you sharing your thoughts about having delayed shipping notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Sincerely, Roxanne