Hourglass CosmeticsReviews of hourglasscosmetics.com

I placed an order on May 14–15 (Order W0672168) and to this day I haven’t received anything. I’ve reached out to Hourglass Cosmetics’ customer service multiple times since then, and all I’ve received are generic automated replies saying they’ll respond in 3–4 business days. It’s now been weeks with no proper response or update. This level of service is unacceptable, especially from a premium cosmetics brand. If you value reliable shipping and responsive customer support, do not order from here. Extremely disappointed and will not be purchasing from Hourglass again.

I have purchased a product, they shipped it and now it is lost. I am waiting for 17days. There is no one to contact, and no one cares. I have sent several mails, and still no respond. Although their products are great, their shipping and customer service is a crap.

The worst customer care ever!! My order never arrived, I wrote several time to the customer care service to let them know that something wasn't ok with the express delivery (which I paid an extra for), but they took a week to reply every time and never really checked. After more then one month from the day I placed my order they replied that it looked like it had gotten lost in transit. Stay clear from Hourglass Cosmetics!

I would put 0 if there was the possibility to do so I’ve been waiting for my package for a month now. I don’t know where it is cause it’s been “ready for shipment” for almost ten days. Hourglass does not answer my email, Global-e does not answer my email. I order 100€ of products and now I have nothing