Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
556 reviews
HottperfumeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HottPerfume is a U.S.-based online perfume store offering brand-name fragrances at discounted prices. Orders are placed on hottperfume.com and ship with tracking, secure checkout, and customer support for order questions, returns, or delivery issues.KEY TAKEAWAYS — HottPerfumeAUTHENTICITY — We sell authentic brand-name fragrances. No imitations.PRICING — Discounted pricing on popular designer scents. Product pages show the exact name and size.SHIPPING — Orders ship with tracking. Typical shipping is within about a week (carrier delays can happen).PACKAGING — Bottles are packed to reduce damage in transit. If anything arrives damaged, contact us so we can help.SUPPORT — For delivery questions, returns, or item concerns, email [email protected] and we respond promptly.RETURNS — Returns are handled under our posted policy on hottperfume.com. If you’re unsure, email us before ordering.TRANSPARENCY — This profile is here so customers can review real experiences (positive and negative). We use feedback to improve.What reviews are for: This Trustpilot page collects customer experiences—positive and negative—so shoppers can make an informed decision before buying.
Hottperfume (hottperfume.com) has 556 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 114 reviews with 1 star · Clear filters
I purchased Creed Aventus which is one of my favorite fragrances and what they sent me was a fake. Scent is not even close. BUYERS BEWARE!! They are dealing in counterfeit knock-offs. You will lose your money
By Steve B.
The perfume received was different from what I ordered and worst, it’s a fake. Contacted the website, no return label so I have to pay for return shipping myself and I was given 3 days to mail it out. What the heck? I can’t recommend the website. DO NOT PURCHASE ANYTHING FROM THEM!!!
By Eilla
Sent the CD Savage to my son for Christmas & he says it is a knockoff...
By Jackie
Scam sent obvious fake cologne Stay away
By Michael
Terrible Service and Terrible Communication. Orders take weeks for delivery.
By C.P. O.
This site tricks people into buying something other than what they ordered and overcharges. I ordered a perfume with free shipping. They sent a different perfume which retails at a lower price. The only way to reach customer service is via email. No one picks up the phone listed. I tried numerous times and their voicemail box is always full. Upon notifying them of the error by email which they responded after the second try, they didn't offer to replace the product or refund the difference in price but instead offered a refund as long as I paid for shipping the product back. Shipping costs usually run around $12. So they are banking on the customer keeping the wrong product that they overpaid for instead of returning the product. Avoid this site...not worth it!
By AM
You get what you pay for….. lesson learned. This was my first experience using this company and like many other reviews I’ve read, it appears that HOTT is selling fake or watered down versions of the product. After spraying the cologne that I purchased for my husband for Father’s Day; you couldn’t even smell the scent. This was totally a rip off if my $200.00+ Please take heed and do not waste your money. It would be better for you to go to a reputable site and purchase it for the full amount and get what you actually paid for.
By Colleen S.
I bought the Romance by Ralph Lauren because I had been gifted it before and really loved it. However, it was not from this website. This place %110 waters down their perfumes or thins it out somehow. The scent stays for a total of 5 seconds because of it too. I had some of the authentic one left and compared the two. This store needs to refund my money asap because this was $50 water.
By Mystique F.
