hotelcollection.comReviews of hotelcollection.com

tried to cancel my subscription after 6 months and they've given me the round around when I called saying I will be transferred to the loyalty department but when someone answer after almost two hours of being on hold, its back to the general customer assistance department and was told again they will transfer me to the loyalty department. 3 hrs in and I'm still on hold as I type this. Please don't do business with this company. they're fast to charge you but will make it super difficult for you to exchange/replace your device or cancel your subscription.

They sent the wrong product to us and made us make a reservation to speak with someone about a refund. Company gives me “scam” vibes. Our customer service was terrible. I recommend that you do not do business with hotel collection.

AS THE REVIEWS INDICATE, IT IS A TOTAL SCAM. First, when you order, it will default to a subscription service by making it appear to be a promotional discount. It isn't. It is a way to suck you in to a monthly charge and exorbitant shipping costs that basically undermine the "discount." For example, it says my cost was $38 (a savings of $16), but then they billed me $53/month which means they were charging $12 to ship a 1.6 oz bottle by the slowest means possible (per the website, "allow 5-7 days for processing and 5-8 days for standard delivery"). The FAQs say you can cancel after 2 months on the "customer portal" and shows a link (I was more than 2 months in before I tried to cancel). Click it and I dare you to find any way to cancel your subscription. Instead, you will eventually click around enough to get a pop-up that asks if you are "Rethinking your subscription?" It gives you a number to call that will never be answered because they are apparently perpetually "experiencing high call volume," which if true, further substantiates that they have either terrible products, terrible service, or both. I know it does not indicate that they are busy making sales calls because that is a different phone number. I called 2pm CDT, during what should be normal "business hours" and was on hold for more than 28 minutes before my call was answered. Thankfully, the cancellation part was only a few minutes even though I had to listen through a multi-tiered script to talk me out of it with increasingly ridiculous offers. As for quality of the products, we had 2 machines and both had issues. One was replaced and the replacement has issues. Despite using the machines as directed in an appropriate sized space, the machines only put out fragrance as they come on line and then the fragrance either fades or is dispensing so little that you have to keep restarting it. I have had cheap diffusers that put out much more scent for much longer than these do. You can complain and they will send a new unit, but the fact that they don't do what they are supposed to does not change. Save your money and light a candle (although NOT one from the Hotel Collection). You will get many times the scent output and a little ambiance for your troubles.

YOU CANT CANCEL THE SUBSCRIPTION. SCAM CONPANY

I am on my 15th email contact to cancel the subscription. I tried chasts and product inquires and they got back instantly. After my first purchase I go 11!! sales calls by nights end but can't get help to cancel at all. DO NOT BUY FROM THEM

Diffuser leaks, and scent does not diffuse properly after 3 months. Terrible quality. Don’t purchase.

THE WORST! Do Not Buy These! Once they get you on the subscription plan they will not let you cancel. I signed up for the 3 month/free diffuser plan. The diffuser worked for about a month. I started trying to cancel after the 3 month required subscription was fulfilled however, the scents kept coming at $70+ each month. I have received 6 so far. When I call (multiple times) they put me on hold and never come back or they tell me they will transfer me and then put me on a long hold, which eventually hangs up. The website makes it impossible to cancel and the "customer Service" line just puts you on hold. When you can get through to a representative, they put you on hold and never come back. I feel completely stuck. I have had to turn this over to the BBB. Hopefully, they will respond to them.

DO NOT BUY FROM THIS COMPANY THE PRODUCT IS ABSOLUTELY RUBBISH THEY GET YOU TO SUBSCRIBE AND THEN YOU CAN NOT CONTACT THEM TO CANCEL AFTER NUMEROUS EMAIL THEY FINALLY CONFIRMED MY SUBSCRIPTION WAS CANCELLED THEN CONTINUED TO CHARGE MY CARD NOW THE EMAILS ARE JUST BOUNCING BACK AND I CANT CONTACT ANYONE