hotelcollection.comReviews of hotelcollection.com

Terrible customer service, 54 dollar bottles of oil come empty leaked into a plastic bag. Diffuser leaks. Multiple attempts to contact customer service. No reply. Wanted to cancel my subscription after t&c fulfilled, no reply. Had to do a stop payment with my bank.

PLACED AN ORDER ONLINE WITH LITTLE TO NO ISSUES AT ALL. WITHIN 2-3 MINUTES OF RECEIVING ORDER CONFIRMATION, RECEIVED 2 SEPARATE CALLS FROM THE MOST ARROGANT PEOPLE TRYING TO SEEL ME MORE ITEMS AND SUBSCRIPTIONS. SEEMED LIKE A SCAM, STILL WAITING FOR THE ORDER ABOUT 10 - 12 DAYS AFTER PURCHASING. NOT IMPRESSED WITH THE HARD SALES TACTICS AND INCREDIBLY SLOW SHIPPING. BASED ON THE NUMBER OF OTHER TERRIBLE REVIEWS, SALES CALLS, ADN SHIPPING BUYERS OF HC PRODUCTS NEED TO PROCEED WITH CAUTION.

Stay away !!! Very disappointed I had a problem with my diffuser, customer service zero !!! 1 h on the phone transfert me to 3 personnes and hang up on me ! I want to replace the diffuser now I just want to stop with them ! Nightmare !!

These diffusers are terrible. I think the only way they can sell them is to give them away free with the scents. I ordered two- the Studio size -which came with the scent and of course the subscription. After only a few hours of using it, the diffusers stopped diffusing and when I opened the diffusers, it appeared that all the oil or most of it had leaked out into the diffusers themselves. After multiple emails and attempts to have someone contact me back via email, which is generally my preferred way of dealing with Customerservice as I have a full-time job- I finally was able to arrange a phone call with a customer service representative who had no other advice except to offer to send me a new scent vial.. over a week and a half later, a new scent vial arrived, which I promptly installed and also did not diffuse. after this point, I again attempted (through all of the text messages I had received unprovoked from hotel collection offering me personalized service) and through various contact emails I received zero communication after telling them that both of my diffusers were leaking. Both of the oils they sent me did not work and I was desirous of canceling my subscriptions and returning these diffusers or having them replaced them with diffusers that worked!To this date and it’s been over a month,I have not received any response from this company. I have no reason to think that my subscription has been canceled - since there has been zero customer service outreach-and I may just have to dispute it through my bank if it continues to be charged.

If I could give it “0” stars I would. Let me first start by saying, DO NOT sign up for any of their subscriptions. You will be ghosted after 30 days. This means the person who was so eager to get you to sign up, miraculously no longer is available. This is done so that you won't be able to cancel. You may be wondering why would you cancel. Well, the oils that they send you initially for your trial, are fine, but when you receive the ones from subscription, those are garbage. They have little to no smell at all in any of the bottles. I did request for a replacement set of oils and those were initially never sent even though the customer service worker said she sent them. I called back maybe a week or so later to ask about the status and I spoke to someone else Who stated the oils were never shipped so he shipped them. The first issue was the delivery for some odd reason Time they use FedEx ground shipping or something like that, but FedEx delivered the package to another address. I called to let them know that FedEx delivered a package to the wrong address based off of the picture that they have attached to the tracking number and the young lady told me that I needed to file a police report which was incorrect. I spoke to FedEx, and they basically explained to me whoever is the owner or whoever at the Hotel collection is responsible for filing a complaint with FedEx if a package was delivered or missing. It was an eyebrow raise when they were pushing back so much on filing a complaint. You could imagine my confusion because they are the ones who has the agreement with FedEx and if there's a missing package or something like this happens, the other ones who are responsible for following the complaint, but they didn't want to do it, which was very odd to me. The young lady kept telling me to follow a police report, which didn't make sense to me when it wasn't a police matter. It was a FedEx issue. I just didn't understand why they couldn't call FedEx to file the claim. Nonetheless, I asked to speak to a manager. The customer service rep signed me up for the following day maybe around 10 o'clock 11 o'clock to speak to a manager. This Literally called me around 6 o'clock just no respect to the customer. I did speak to the manager, and she advised me that the previous customer service worker should have just resent me the oil use. So this means I am two months into my subscription and I still do not have oil use to burn in my home. This means I have wasted my money with this company. I have been emailing multiple times to find out the status of the oils and nothing. I'm going to end this by saying again do not sign up for this subscription any of them if you sign up for VIP they will set you up for a line of credit, which is a really large amount they're very fast talkers so if you do decide to get it, make sure you take a couple of days before you make a decision. 1. DO NOT sign up for any of their subscriptions 2. But at your own risk, the oil that they sent for your sub subscription does not smell anything like the oils that they sent for your trial. 3. If you feel rushed into signing up, do not do it at that moment. Wait go home think about it. Read reviews, and watch videos on TikTok about the scams and how they sign you up for a line of credit. Do not sign up when they initially call. Tell them NO. Don't be a victim I am stuck with paying over $5000 for oil use and I still have yet to receive my first set of oils that I paid for. DO NOT buy from them! Save your money.

TOTAL SCAM. Buyer be VERY aware! I ordered a small unit. Within minutes a salesperson called me and upsold me on to a unit that I don't like. It included a FINANCE plan! They told me I could easily return within 30 days if I changed my mind. Still trying to get a hold of them for over a week. I was told they would contact me. They have not. The number I was given disconnects.

This company is a scam. They called me to ask me to sign up for auto shipment of refill and I refused. They sent them anyway. There is no way to cancel. They won't even let me log on to their sign and send me advertisements when I try to reset my password rather than the reset. My diffuser stopped working after a couple weeks. The refills arrive leaking and ate the finish off my countertop. Disgusted with this scam!!

First of all if you look at and listen to their spokesman, Scott, anyone over the age of six would turn off that poorly produced commercial. He needs a bath and a decent outfit. He looks like a drug dealer who needs a new pair of shoes. What a joke. Him and Hotel Collection!!’