hotelcollection.comReviews of hotelcollection.com

When I first was contacted about this company, it sounded great. I own a business, and I truly want someone to walk in and comment how nice it smells. The lady lied about the terms of the contract. I asked if I could pay for the diffuser outright, so that way I would not have to pay interest And she said, there was no interest. The diffuser continually breaks. Customer service is absolutely atrocious with wait times over an hour. I had one good interaction, one time, out of the many times i've had to call for help with fixing my diffuser. Please don't waste your time and money on this product.

I honestly think they are a scam. Non existent customer service over just keep taking your money. Avoid!

Don’t touch these thieves. They claim in their reply to have refunded. They have. IN PART. They have kept over £110 of my money and also claim they issued the goods and when I asked for tracking they then suddenly decided they couldn’t find it and issued a partial refund. They never ever sent anything. It was 7 weeks after that I got a refund. As I say still £110 out of pocket and having to deal with these thieves via section 75 credit card refund.

I originally just wanted to buy a diffuser. I had heard that the hotel collection scents were great, so I went online to try to buy one. I subsequently got probably at least 10 calls from different individual people trying to market me the hotel Collection. One lady Was nice, and was a very good sales person. She signed me up for their package on their large diffuser, and a smaller diffuser to the tune of $226 a month for three years. I thought that was a little steep, but because it included all the oils, I wasn’t opposed to it at the time. Once I receive the diffuser, it was loud, very difficult to use, and we decided it wasn’t for us. I reached out to her, never got a response, went on my account and sent a request, never got a response. Went on the chat on their website, never got a response. Finally I called, and the gentleman I talked to tried to talk me into an additional 30 day grace period to try it. I declined, and he sent me two FedEx labels. ultimately, everything was canceled, however, I got a statement in the mail from a credit union out of virginia and apparently they signed me up for an account without my knowledge. This is just been a huge ordeal to try to get these accounts closed, and I feel like they have very scamming and high-pressure sales people. I would not recommend this company.

Worst customer service ever! Be warned; company will GHOST YOU! I tried to cancel my First Class membership via email and once I did, everyone at the company stopped responding. I've been emailing once per day for over a week and if you call, you'll remain in queue forever...nobody will answer. I tried to return my order, but I've been ghosted. They've essentially stolen from me.

LA PEOR EXPERIENCIA DE COMPRA, NINGUNA ESTÁ NI CERCA DE SER TAN MALA, 360 AROMAS Y HOTEL COLLECTION. SON IRRESPONSABLES, IMPUNTUALES, ENGAÑAN PARA QUE LAS PERSONAS CAIGAN EN SUS CONTRATOS, NO CUMPLEN LO QUE OFRECEN, SUS DELIVERIES DEMASIADO TARDÍOS, SUS DIFUSORES SE DAÑAN RÁPIDAMENTE. EN FIN NO CAIGAN EN ESTÁ ESTAFA. THE WORST SHOPPING EXPERIENCE EVER. NONE ARE EVEN NEARLY AS BAD: 360 AROMAS AND HOTEL COLLECTION. THEY ARE IRRESPONSIBLE, UNPUNCTUAL, THEY TRICK PEOPLE INTO THEIR CONTRACTS, THEY DON'T DELIVER THEIR OFFERS, THEIR DELIVERIES ARE TOO LATE, THEIR DIFFUSERS ARE DAMAGED QUICKLY. IN SHORT, DON'T FALL FOR THIS SCAM.

Purchased a fragrance for $28, for them to charge me $99. I can't reach anyone to discuss this. When I finally received my $99 fragrance, it's leaked all over..so much the print is all smudged. I attempted to return it, to have them "review" my return request and not get back to me. I've also sent several emails. SCAM!!

When they say it's not a contract, it's a contract. They lie to you and then you are stuck in a 3-year contract. I was very clear that I didn't want to be in a contract and stupid me didn't read the fine print. They almost got my sister but thank God i told her stay away.