Took the money and ran
We had been paying on a cruise for several months. We could not get anyone to return our calls and were not being sent any information. We were finally sent two invalid booking numbers. Finally the week before our cruise was to depart someone called and said that someone within the company had embezzled money. They were going to make it right. So after several days, they finally booked the cruise but didn't send us a booking number. That cruise got cancelled. Now they have finally sent a booking number on another cruise and given us very poor accommodations. They promised to add upgrades and ammenities and airfare. They have not done any of this. Apparently this is a very poorly run company with people unable or unwilling to do a job. They lied to us the first time and lied to us again this time. We are booked and will take the cruise because we cannot change our vacation plans but will never book through HotelBlox again and suggest the reader think twice before doing so.
By Cynthia M.