They used to be good, but lately the last couple of times I took my car in they changed the price for the service they quoted me over the phone. Today I took my 2021 EV Kona in to have the coolant exchanged, they told me that it would be $198. But when I got there, I was told it would be $298. Because it was an EV, they knew this when I called them and was quoted the $198.
To me, this is nothing short of the old bait and switch scam, and I will never do any business with them again.
By Steven
Horne Hyundai: Where Contracts Get Hyundone & Regrets Come Standard
I wish I could give Horne Hyundai zero stars. My experience with them has been nothing short of a nightmare. What should have been a simple car purchase turned into an exhausting ordeal filled with misleading practices, unprofessional behavior, and even health issues.
After placing a $1,000 deposit for a 2017 VW Tiguan and signing a contract, I was repeatedly asked to sign new contracts (3 in total - I know I should have walked then) with unnecessary warranties. When I questioned these, I was told the dealership would "lose money" and that I could either sign or return the vehicle. This felt like blatant manipulation.
The car I purchased had an issue with the driver’s door lock, which wasn’t disclosed at the time of purchase. While they eventually fixed it, I was left without a solution or alternative transportation until it was resolved.
The worst part came when I was told I had to pay an additional $1,800, make payments, or return the car, despite communication from the lender stating the loan had been approved and they were waiting on the dealership.
This communication came from their "Customer Service Advocate," who seemed more focused on earning a negative review than actually performing his duty as an advocate for the customer. When I asked for clarification about yet another contract change, I was met with unreasonable demands and threats of repossession. The stress from this situation led to a gallbladder attack, requiring hospitalization. Additionally, I was recovering from surgery, which the dealership was fully aware of, making their demands for immediate action not only unreasonable but also dangerous for my health.
Eventually, they came to my residence to pick up the car. I showed the General Manager my surgery scars to prove I wasn’t intentionally keeping the vehicle, even though I had already provided my discharge paperwork and recovery timeframe. My deposit was returned two days later.
This dealership operates in an extremely shady and unprofessional manner. Their communication is disjointed, and their treatment of customers is nothing short of unethical.
Horne Hyundai's actions clearly violate FTC regulations and possibly Arizona’s Consumer Fraud Act, and their lack of transparency and poor business practices should be investigated.
The full documentation of my experience, including emails, texts, and detailed correspondence, so you can learn from my mistakes and poor decisions is listed by me on their Google Reviews. There you will find a link and a QR code to view the documentation and draw your own conclusion.
Stay far away from this dealership if you value your time, money, and well-being.
