Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
523 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Hobby is listed under Hobbies.
Horizon Hobby (horizonhobby.com) has 523 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 178 reviews with 5 stars · Clear filters
Achat effectué au dépôt en Allemagne , commande arrivée 72 heures plus tard en France , ce qui est très bien , colis très bien conditionné et en bon état. Je recommande ce site fiable et sérieux et si problème vous avez toujours un contact par mail qui vous répond. Merci HorizonHobby.
By Pascalou
I bought an rc from a local retailer and it had a defect in one of the gear boxes. I contacted horizon hobby through email and they sent me a new truck with no hassle, just a short video of problem. Very happy
By Stephen
Great product selection and good value. Orders are always shipped quickly and received in good condition. Great tecnical support staff.
By Howard M.
I contacted Horizon Hobby support for an issue with an old AR6250 RC receiver. The support team contacted me quickly and were very helpful to determine the issue and provide resolution. It took several back-and-forth communications to correctly identify the issue. My receiver was VERY old, and therefore, I could not connect it via the Spektrum programming tool. The support team was very responsive on this issue, and any other time I contacted them for help.
By Harold S.
Horizon stands behind their products, great service and awesome rc vehicles. 90% of my rc's are made and or supplied by Horizon Totally recommend their products
By Ken
I did leave a one star review and was completely beside myself about customer service. Dexter from customer support reached back out to me and made everything right, going well above and beyond what I think anybody would do. So five stars all the way, this is a great company, you just have to stay respectful. Thanks Dexter!!!
By Daniel H.
Response from Horizon Hobby· Sep 20, 2024
Hi Daniel! We do again apologize that you had an issue getting the incorrect batteries replaced, but we're glad this has been resolved. Thank you for choosing Horizon Hobby and we hope you have lots of fun with your RC boat!
Excellent service and stand behind their products! Not the cheapest, but fair prices, quick service, and impeccable support. Great for all your hobby needs.
By Gregory M.
I've read some other reviews and my experience has been nothing but positive with Horizon Hobby product service people. I communicated by email and both times they responded within 24 hours, and both times with quick remedies to my issues. Its a tough job dealing with customers, especially in service/product issues. Good work folks and thank you for your excellent service. Mike T
By Mike T.
