Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
523 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Hobby is listed under Hobbies.
Horizon Hobby (horizonhobby.com) has 523 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 178 reviews with 5 stars · Clear filters
The best customer service in the RC industry. Their products are the best as well and they do value their customers! I purchased many vehicles from them and will be coming back for years to come!
By Dawid
Customer service, always on top of things. Tech people are great and very patient. They seem to even care about the small things too.
By Trey O.
It's a company that stands behind their products. Very helpful with information and experience. Always there when you need them. Warranty is what they do best. Horizon Hobby stands behind what they sell.. Very happy with them.
By Francis G B.
I recently purchased a prop adapter from Horizon Hobby online. It shipped super fast. Unfortunately it was missing a screw when it arrived. I contacted customer service and they responded right away. They asked for some info and pics, and then sent me another adapter at no charge! It arrived super fast as well! Very pleased.
By Steve B.
The RF Flight Simulator is just as advertized and when I first had issues setting it up my computer they solved it quickly thru their chat line. Very satisfied
By Thomas M.
I had some problems with my Realflight working so I emailed Horizon for help. They emailed me back to set up a time to call me! They worked with me over the phone and got my problems solved. Now that is good service. Thank You Horizon
By Charles W.
I contacted horizon regarding an issue that I had with the 64mm viper main wing connection. When I connected the wing I accidentally broke the tiny servo connection and I contacted Eflite. Richard was able to help me and I was very surprised by the level of service he provided. eflite rc planes are the best value and the service is great!
By Luke S.
Horizon Hobby's Arrma RC vehicles are terrific. Besides the vehicles having good quality/durability, they don't use proprietary battery connectors on their RC vehicles, so you're not locked into only using their brand of batteries. Arrma also has great prices on their vehicles especially when compared to other vehicles made certain other popular brands. Their customer service has been top notch when getting parts replaced under warranty. They respond quickly and have been friendly and helpful every time. Would strongly recommend Horizon
By Steve
