HOOK 360°Reviews of hook360.com

Ordered April 15, 2020....haven’t received anything. Emailed them three time. First time they responded that they were running behind (I can understand that). I have emailed them two more times in the last week. No response. Never had this problem with all my orders to Alpha Defense or SA Co.

Stay away Order April 10th get emails saying behind. We send free one jus for your patience. And so far no free one or the ones I ordered. All see are excuses but no action. Also use covi19 excuse which everyone has to deal with. But other companies seem to be able to ship product. Customer service is not existing. No response to messages by email or voice mail. Poor company don’t order nothing.

Update: FINALLY the gaiters showed up. Honestly I wasn't even expecting them as HOOK360 had refunded my order. Really glad they did as the order was incorrect when it arrived. Two of the four gaiters weren't what I ordered. Placed an order for 4 neck gaiters on April 5th. Received two emails saying they were behind and that I would receive a free gift when the order went out. I was told they did not have enough product but they would ship one and the free gift. Package arrived and it was only one gaiter. May 2nd I received a tracking number and informed that the rest of the order was on its way. After a week it still showed that only the label was made. Attempts to speak to them through messenger failed to get a proper answer. Received another email that it was all USPS fault and that packages could get stuck in the system. I could understand that if they actually picked it up but so far its just the label. Now they have stopped responding to customers all together. Their Facebook page is being cleaned. No more ability to leave reviews. Not all comments are showing, and they only respond to customers that give them praise. I get small business needs some time when things get hectic, but you still have to communicate with customers. Their social media platforms were always being updated even when they were falling behind. Maybe take a break from that and get your product shipped. Finally, I have submitted a request for refund through Paypal but Hook360 wont reply to that request either. Save your money find someone who's actually shipping.

I placed an order on 4/16. The website said 12-15 days to ship. On 5/4/20 I received notification that my order had been shipped via USPS first class mail. I was provided a link to track shipping. When I click the link I’m advised that a label had been created and then...... nothing. Nothing has happened since 5/4. I reached out to Hook360 a couple of times asking if they could help provide update on status of my order. They responded and asked for my order number. I provided order number and now nothing. I get that these are trying times. I’m trying to be understanding and patient but I’ve purchased many other items from other companies and have received my shipment in a reasonable amount of time....oh, and yes, they were shipped via USPS too so it doesn’t seem acceptable to blame this all on the USPS. As a company, when a customer reaches out for assistance, the very least you can do is keep the customer updated. When I placed the order you were Johnny on the spot to respond to me, but now that the payment has cleared it’s virtually crickets from the company.....starting to look very suspicious to me

HORRIBLE!!!!!!. I ordered stuff a month ago and have not recieved anything except an email, saying they took my money. They won't reply to my emails either. RIDICULOUS.

WATCH OUT EVERYBODY...we placed an order on 4-10 and it's now 5-14. The excuse I keep seeing HOOK 360 saying on Facebook is the courier is behind. I ship to and from south Florida daily with no issue. Tried calling, emailing several times with no response.

Been waiting a month for 4 gaiters. No updates. No way to email or call customer service. Would have canceled weeks ago but these are for my 4 kids.

The worst customer service ever. They can’t even respond to my emails regarding my order after a month. It looks like they just take your money and that’s it, you can’t get a hold of anyone and they won’t send you the merchandise. I need to find a way to report this.