Not worth the money + Awful service
Not worth the money. The business model means you're managing the time of your handyman and spending energy / time coordinating maximizing packing things into a 'visit'. This means you have to have tasks that neatly fit into 1 hour and 45 minute intervals, or you're wasting money. That would probably be acceptable to some if the service was great and the handymen were well vetted, one of the core promises of this service. That was not the case in my experience. My first handyman spent 1.5 hours messing up mounting a TV and didn't complete the task. He later texted me asking me for photos of his work and to ask for the visit to be comped, since the amount of work completed was not really close to $200 worth of work. His successor was faster and more efficient, but hampered IMO by the business model. He spent another 1.5 hours finishing that tv mount and mounting one more mirror. My next visit was a 3 hour visit consumed by repainting the mantel under the tv mount which was messed up during the mounting (not entirely their fault, it wasn't properly painted to begin with but was also not really messed up before the tv mount attempts...), and opening a wall in my gym to check for water damage. This is where IMO the business model and weaker comms broke down and really made me question if this was worth the money. Because it was near the end of the visit, the wall was haphazardly closed and looks awful right now. I was not consulted before starting this work and had other smaller jobs on the task list for the day that were probably more appropriate for the time remaining. So all in all, after 4 visits I had: - 1 tv mounted - 1 mirror mounted - Paint messed up during the tv mount fixed - A halfway done check on wall moisture that left the wall in an ugly and unsightly state. This all added up to $600 dollars worth of work. To me that's not really adding up, ESPECIALLY because I prepaid close to 2.1K for all of this! Additionally, when I requested a call to ask for a refund, I did NOT get a call and instead had to call the support line. They cancelled my service, but now ten days later I still haven't gotten my money back. When I emailed, I got a new receipt from THEIR system just now, implying my refund wasn't processed for an entire ten days and ONLY happened now because I was vigilant and complained. So now I'm stuck waiting again for their payment processor to actually refund me a PARTIAL refund for this awful experience. What an absolute mess. Save yourself the trouble and just go find a normal handy person you can trust. They won't force you to fit tasks to preset timeslots and honestly are probably just as vetted as the service you'll get here.
By Lucas M.