HonestPetReviews of honestpet.com

Got my Cavapoo from Honestpet. I actually picked up the puppy directly from the breeder! The team was great, my rep was incredibly helpful. Today is my first day doing zoom training with Brooke and their Care360 team. Excited to learn more and get my pup trained up. Highly recommend honestpet to anyone looking for a new pup.

Brooke has probably answered more random questions from us than she realizes, and every time she’s been patient and genuinely helpful. Sometimes it was about training, sometimes it was just us wanting a second opinion because we weren’t sure if we were doing something right. It never felt like we were getting canned answers or being rushed off the phone. That kind of follow up isn’t something you expect anymore, and it’s made the whole experience a lot less overwhelming. Having someone you can actually reach out to after the excitement wears off has been a really nice part of working with HonestPet.

My husband and I went back and forth for a while before deciding to move forward. We had talked to a couple of different companies, but something always felt off. We ended up working with Julie, and she was just easy to talk to. If she didn’t know an answer right away, she’d find it and get back to us. There wasn’t any sales talk or pressure, which we appreciated. The process itself was pretty simple. We got updates when there was actually something to update, and everything happened about when they said it would. By the time our puppy came home, we felt like we knew what to expect instead of wondering what was going on. A few days later Brooke reached out to see how things were going. We had already realized puppies don’t come with instruction manuals, so we had a handful of questions. She walked us through a few things, gave us some practical advice, and checked in again later that week. It didn’t feel like a scripted followup. It just felt like someone making sure things were going okay. The kids are attached to him already, and the house feels different with him around. Looking back, the whole experience was pretty much what we hoped it would be. Nothing flashy, nothing overpromised, just good communication, good people, and a puppy that has been a great fit for our family.

We spent a few weeks looking at different companies before deciding on HonestPet. Buying a puppy online isn’t something we wanted to rush into, so we probably did more research than most people. One of the biggest reasons we chose HonestPet was because there were so many positive reviews. That gave us a lot more confidence. Our experience ended up being pretty much what we were hoping for. Michelle handled the delivery and was great about keeping us updated. She answered my questions quickly and always let us know what was happening, which made the wait a lot easier. After our puppy came home, Brooke from customer care reached out to check on us. I honestly didn’t expect much after the sale, but she spent time answering questions about feeding, settling in, and a few random things we were worried about as first-time puppy owners. She never made us feel rushed, and it was nice knowing there was someone we could actually reach out to. Our puppy arrived healthy, happy, and exactly as described, with all of the paperwork and vaccination records organized. The first few days were definitely an adjustment, but that’s just part of bringing home a puppy. No company is perfect, but what stood out to us was that everyone actually followed through. The communication was consistent, nobody disappeared after we paid, and we always felt like we knew what was going on. Overall, we’re really happy we chose HonestPet. It was a smooth experience from start to finish, and we’d definitely recommend them to friends or family looking for a puppy.

There’s no single question unanswered or challenges unaddressed for Brooke. We LOVE working with her because of her competence, prompt replies, and assistance. We truly appreciate her support even in heroff hours. We feel her deep care for our fur baby and us.

We had such a wonderful experience with HonestPet from beginning to end. Buying a puppy online was something we were nervous about at first, but the team made the entire process feel personal, transparent, and easy. Layla was our specialist, and she was incredible to work with. She was patient with all of our questions, never made us feel pressured, and genuinely wanted to help us find the right puppy for our family. She kept us updated throughout the process. When our puppy arrived, everything was exactly as promised. He was healthy, happy, and came with all of his vaccination records, health paperwork, and everything we needed to get started. One of the things that really surprised us was the support after we brought our puppy home. Brooke, our virtual trainer, has been absolutely amazing. She’s a certified trainer and vet technician. She spent time getting to know our puppy, answered all of our questions, and gave us practical training advice that we were able to start using right away. As first time puppy parents, having that kind of ongoing support has made a huge difference and has given us so much confidence. She’s also just available whenever I call her. What really stood out about HonestPet was that they didn’t disappear after the sale. They truly care about their customers and their puppies long after they arrive home. We couldn’t be happier with our experience and would absolutely recommend HonestPet to anyone looking for a puppy backed by a team that genuinely cares. Thank you to Layla, Brooke, and everyone at HonestPet for helping us welcome the perfect new member of our family.

My gf and I live on the lower east side in manhattan. Growing up she had always wanted a puppy. After some research, I found a Fluffy Frenchie from here. The employees that I spoke to were very helpful and it was obvious they knew a lot. The surprise went exactly as planned. Thanks!!!!!

We had a wonderful experience with Honestpet! Laila and Brooke were both fantastic and were always available to answer our questions. We are first time puppy owners so we were really nervous but the team at HonestPet made sure everything went smoothly. Thank you so much, we love our new puppy! ❤️