Home Security StoreReviews of homesecuritystore.com

I bought a Visonic PowerMax Pro less than 2 years ago. It recently started having problems and now will not work. The display reads "==PowerMax Pro==". I have been told that it is a malfunction. I spent over $500 on the system and peripheral sensors and accessories. I bought it specifically based on a customer service rep who told me it was "dependable". Clearly this is not the case. I have complained previously and also contacted the Better Business Bureau and other agencies. This is highly frustrating. Do not expect much from this company. They don't even post phone numbers to call.

This was the go to place for DIY people. Overnight. Everything changed. Horribe customer service. They will not answer the phone. Overall. I bought for years. NEVER again!!!!!! Stay Away!!!!

Ordered a complete alarm system for thousands. Order and installation went smooth. I added some items and had a few technical questions and all was great. Early December I ordered a complete video surveillance system. Got it and installed with only 1 problem. The monitor that they sent would not fire up. It didn't have a cheap price tag but looked pretty cheap. I hooked up my laptop to the system, and another monitor that we had and both worked fine. So I contacted them for return and refund of the defective monitor. Initially could not reach them. When I did they gave me a RA number and said they would email me a shipping label. I called back a week later and they said we won't pay for return shipping. I spoke with customer service who said a manager would call me back to square it away. Still haven't received a call. I called back and left several messages but no reply. Its been a month. What company runs their business this way? Definitely not a good one. Avoid at all costs.

Home Security Store has the most horrible customer service that you will ever see in your entire life. They have NO CUSTOMER SUPPORT AT ALL...........they refuse to answer the phone......if you have a problem with a device that is under their alleged 1 year warranty, you will never get an exchange or a refund. They try everything in the book to re3fuse warrantying and item.........these people are crooks, con artists...........just overall TERRIBLE. Stay far far away. You will come out ahead by paying a little more with a reputable company.

Find another dealer that is more upfront with information and policies. They are a serious waste of time!

Don't waste your money buying from this joint. Shady to say the least! If you have a return forget it, you'll stay on their recorded tech line forever with no one even attempting to answer. I listened to their recording for over an hour before hanging up. This was after their customer service agent told me there were just 2 calls ahead of me, and that they had 4 techs on duty. Have purchased cameras, alarms, and other stuff from them for my 2 homes but never again!

This company are obviously paying for faked good reviews (like the fake review written under the name "Daniel Luke Pe"). Any company that does that is clearly showing that they rather pay for hiding their bad service rather than paying for giving good service.

If you want to return something you won't be able to get ahold of them to get a return authorization number. STAY AWAY ! Find another source for your needs. You will be sorry if you buy from these guys.